Ben Flotken

About

Experienced product designer and researcher with a strong foundation in UX design and strategy, spanning healthcare and technology sectors. Proven track record of driving design initiatives that integrate AI tools to enhance user experience and operational efficiency. Skilled in user research, accessibility, and scalable design systems, and in leading cross-functional teams to align business and design objectives. Also experienced in delivering AI-enabled workflows in 0-1 product initiatives.

Experience

• Product Designer · VieCure07-01-2025 – 12-01-2025

  Drove design for a 0-1 AI tool incorporating ambient listening into physician processes to reduce time spent writing notes, one of the leading causes of burnout. Led usability testing and information gathering sessions with physicians guiding early stage release of AI ambient listening tool. Conducted research on AI best practices, capabilities, and how to foster user trust of AI. Partnered with cross-functional teams including stakeholders, product managers, and engineers to inform human-centered design and business initiative alignment, increasing team efficiency and cohesion. Built out a design system to ensure greater accessibility and consistency across platforms.

• UX Strategist · Evernorth Health Services10-01-2024 – 04-01-2025

  Advised on rollout plan, website designs, and communication materials impacting 100k+ users. Devised and led research initiatives for Webex AI Assistant to understand potential roadblocks and user issues pre-rollout. Led research efforts, including interviews and surveys, to examine appetite for more complex AI systems (e.g., Microsoft 365 Copilot) to determine use cases, pain points, and overall benefits, guiding future support and utilization initiatives. Established foundational UX research practices, including templates for team members and empowering staff to engage in UX research.

• Product Designer · BJC HealthCare04-01-2022 – 09-01-2024

  Led 0-1 project, including discovery, research and design efforts, for BJC’s first in-house employee scheduling platform, BJC Flex, powering over 1.4 million hours of shifts and reducing reliance on costly travel nurses by 34%. Partnered with cross-collaborative teams including stakeholders, Product Managers, Scrum Masters, and engineers to inform human-centered design and business initiative alignment, increasing overall team efficiency, cohesion, and output. Conducted interviews, contextual inquiries, surveys, and usability tests with care team staff and leadership to ensure need, effectiveness, and intuitiveness of digital and physical tools and processes; ran pilot studies, refined, then expanded across the BJC system.

• UX Interaction Designer · Advocado03-01-2021 – 04-01-2022

  Drove UX research and design for Series A ad-tech startup as the company’s first dedicated UX designer. Designed administrative tools and customer-facing platform for ground-breaking B2B media technology to increase accessibility and decrease costs. Conducted user/stakeholder interviews, accessibility/usability tests, and journey-mapping sessions. Created design system from scratch to improve consistency and speed of designs.

• Product Designer · Eastman Chemical Company10-01-2019 – 11-01-2020

  Established UX research and design practices for a Fortune 500 company in an agile environment. Conducted user/stakeholder interviews, accessibility/usability tests, and journey-mapping to inform Core, a software for auto-shops to drive their paint-protection film and window-tinting business, boosting adoption and satisfaction. Designed suite of software for auto-shops and internal administration through iterative UX processes.

• UX Consultant · Washington University in St. Louis01-01-2020 – 05-01-2020

  Designed a more responsive and mobile-friendly website. Improved navigational hierarchy and intuitiveness. Interviewed potential and former students to understand priorities. Conducted heuristic analysis of mobile and desktop sites; examined site analytics to identify drop-offs and usability issues.

• UX Consultant · Dental Lifeline Network06-01-2019 – 07-01-2019

  Implemented new changes based on existing platform. Led a team of UX designers in research, prototyping, and achieving company goals. Conducted heuristics tests and user research. Wireframed and prototyped. Collaborated with Marketing to enhance website intuitiveness, increase volunteer signup, and simplify patient signup experience.

• Freelance Writer · Self-Employed01-01-2018 – 04-01-2019

  Increased online presence for a startup adventure travel company and advised on future direction. Conducted user research and competitive analyses. Wrote web copy, along with regular blog posts to increase interest in guided trips. Edited website language and content to best appeal to target customers.

Education

• General AssemblyUX Design Immersive
• Hendrix CollegeBachelor of Arts - BA, Sociology and Anthropology

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