Favour Sunday

About

Graduate of Nursing Science at Nnamdi Azikiwe University. I have developed a diverse professional background. My experience includes roles such as Customer Service Representative at Senior Benefits Company, where I excelled in outbound communication and sales, consistently surpassing targets. At MOX Procurement, I managed customer accounts and optimized logistics processes, enhancing customer satisfaction. As a Procurement Agent, I contributed to supplier negotiations and procurement management. My role as a Public Relations Assistant at UBEC involved organizing events, managing logistics for dignitaries, and enhancing public engagement through strategic communication. Additionally, I gained sales experience at Crayton Electronics Nigeria, where I negotiated pricing and provided training on equipment usage. My varied roles have equipped me with strong communication, organizational, and analytical skills, preparing me for future challenges in both healthcare and business environments.

Experience

• Customer Service Representative · Senior Benefits Company03-01-2024

  Conduct outbound calls to a diverse range of potential clients, effectively communicating the unique benefits and features of our products. Develop persuasive scripts tailored to different customer segments, resulting in a notable increase in engagement and sales, consistently achieving a monthly target of 120%. Maintain meticulous records of customer interactions, feedback, and outcomes to refine marketing strategies and improve future campaigns. Collaborate closely with the sales team to analyze customer responses and market trends, allowing for continuous improvement in our outreach efforts.

• Customer Service Representative · MOX procurement05-01-2021 – 04-01-2023

  Delivered exceptional customer service by responding promptly to inquiries and resolving issues related to shipments from China, ensuring customer satisfaction. Managed customer accounts efficiently and provided regular updates on order statuses, ensuring timely and accurate information delivery to clients. Collaborated with logistics teams to optimize shipping processes, enhancing operational efficiency and improving overall customer experience.

• Procurement Agent · MOX procurement03-01-2021 – 01-01-2023

  As a Procurement Agent, likely contributed to sourcing and negotiating with suppliers, managing procurement processes, and ensuring timely delivery of goods.

• Public Relations Assistant · UBEC01-01-2019 – 03-01-2021

  Orchestrated impactful events to bolster team and Shelter's strategic goals, ensuring seamless execution and alignment with organizational objectives. Oversaw public affairs records for the commission, including flight bookings and accommodation arrangements for dignitaries and guests, ensuring smooth logistics for high-profile engagements. Spearheaded the organization of meetings, seminars, and training programs led by the commission and external consultants, fostering collaboration and knowledge-sharing within the team and broader community. Vigilantly tracked daily news coverage and transcribed pertinent information relevant to the commission, providing valuable insights for informed decision-making and strategic communication efforts. Collaborated with stakeholders to ensure effective communication strategies, leveraging insights from media monitoring and event coordination to enhance the commission's public engagement and outreach initiatives.

• Sales Representative · Crayton Electronics Nigeria07-01-2018 – 12-01-2018

  Negotiated competitive pricing with vendor supplies to optimize customer budgets while maximizing profit margins, enhancing overall sales performance. Utilized active listening techniques to understand customer needs, effectively offering tailored solutions through product and service offerings, fostering client satisfaction and loyalty. Provided comprehensive training to establishment personnel on equipment usage, leveraging expertise gained from product sales to ensure efficient operations and customer satisfaction. Developed and delivered compelling sales presentations to diverse clients, effectively pitching products and upselling maintenance services to enhance value proposition and drive revenue growth. Engaged in ongoing learning and development initiatives as an intern, acquiring new skills and knowledge to support sales objectives and contribute to team success.

Education

• Nnamdi Azikiwe UniversityBachelor of Science, Nursing Science

Similar talent on Pangea

Ifeoluwa W.Experienced Registered Nurse and Healthcare ProfessionalLagos, NigeriaOlawale O.Nursing Student | UX/Product Designer | Passionate about Human-Centered Design & Healthcare InnovationDenilson P.Client Relations and Procurement SpecialistUchechi E.Customer Service Representative | Cybersecurity Enthusiast | Electrical and Electrical Engineering