Uchechi Ejemba

About

As an Electrical and Electronic Engineering graduate, I possess a strong foundation in technical problem-solving and system analysis, with a keen eye for detail and a passion for innovation. My education has equipped me with cognitive and analytical capabilities that allow me to approach complex engineering challenges with precision and creativity, ensuring I deliver effective solutions. I am driven by a desire to contribute to projects that require both technical expertise and strategic thinking. Alongside my engineering background, I have developed significant experience in customer service and IT support, which has allowed me to hone my communication and relationship-building skills. I have worked with various CRM systems and assisted customers with technical issues, ensuring smooth operations and enhancing user satisfaction. My ability to understand and address customer needs complements my technical abilities, allowing me to bridge the gap between technology and customer expectations. My expertise also extends to cybersecurity, where I have applied my skills to safeguard systems and data from potential threats. I am well-versed in identifying vulnerabilities, implementing protective measures, and responding to security incidents. This experience has strengthened my leadership and organizational abilities, as I have had to coordinate teams and manage projects that prioritize data protection and system integrity. With a well-rounded skill set that includes engineering, IT support, customer service, and cybersecurity, I am eager to contribute to dynamic teams and projects. I am committed to continuous learning, diligence, and delivering high-quality results, whether in a technical role or one that combines my ability to engage with customers and lead initiatives.

Experience

• Customer Representative Trainee · VAA GLOBAL07-01-2024

  Participated in role-playing exercises to practice resolving common customer complaints and enhancing problem-solving abilities. Developed a strong understanding of company products and services to effectively assist customers and provide accurate information. Contributed to maintaining a customer service knowledge base by documenting common questions and answers, improving team efficiency. Received positive feedback from trainers and supervisors for quick learning, adaptability, and a proactive approach to improving customer service skills. Assisted in managing customer inquiries via phone and email, learning to provide accurate and helpful responses under supervision. Completed comprehensive training in customer service fundamentals, including communication skills, conflict resolution, and customer engagement techniques.

• Co-Founder · The Shopping Box Nigeria01-01-2017

  The Thrift Hub- Chief Operating Officer and POS personality. Purchase and Retail of statement Clothes and Accessories during weekends within the campus.

• System Analyst · Nigerian Upstream Petroleum Regulatory Commission08-01-2023 – 06-01-2024

  Managed deployment, maintenance, and troubleshooting of core business applications, including application servers, hardware, endpoints, and databases, ensuring system reliability and performance. Delivered exceptional technical support as the primary contact for customers, resolving complex issues through phone and email assistance. Expertise in remote troubleshooting, utilizing diagnostic techniques and targeted questioning to identify and resolve technical problems efficiently. Developed and maintained data-driven sites using SharePoint and other data management platforms, improving information accessibility and collaboration within the organization.

• Mass Literacy Volunteer · Mass Literacy Community Development08-01-2023 – 06-01-2024

  Delivered classes focused on teaching reading and basic numeracy skills to individuals from diverse age groups and backgrounds. Developed and distributed customized teaching materials and resources to address the specific needs of learners. Organized and led literacy events, workshops, and reading sessions to foster a culture of learning within the community. Collaborated with community members to raise awareness about the significance of literacy and actively recruited new participants for the program.

• System Operator · TRANSMISSION COMPANY OF NIGERIA (132/33kva station)03-01-2021 – 08-01-2021

  Inspect, operate, and maintain various transmission and distribution apparatus consistent with company policies and safety regulations. Taking hourly readings to analyze, forecast, evaluate, and monitor load, frequency, and voltage. Received and passed reports. Issued application for protection permits. Calculated monthly minimum and maximum load for system performance Report.

Education

• Federal University of Technology Owerri NigeriaBachelor of Engineering - BE, Electrical and Electronics Engineering

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