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Fernando Villegas Olmedo

Fernando Villegas Olmedo

Customer Support Leader | Advocacy Expert

17 yrs experience · <10 hrs/week

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About

With a robust career spanning over 17 years, I have honed my expertise in customer support and advocacy. Currently, I lead the customer support team at RightHand Robotics, Inc., where I focus on ensuring customer satisfaction and efficient problem resolution. Prior to this, I spent nearly six years at Microsoft, where I advanced from a Customer and Field Advocacy Specialist to an Advocacy Manager in the Customer Success Unit. My role involved managing customer advocacy initiatives and enhancing customer relationships. Before Microsoft, I served as a Team Manager at Mexis and CompuCom, where I led teams to achieve operational goals and deliver high-quality IT services. My career is marked by a commitment to driving customer success and fostering strong client relationships through strategic support and leadership.

Experience

  • Head of Customer Support · RightHand Robotics, Inc09-01-2019

    Led the customer support team, ensuring high levels of customer satisfaction and efficient problem resolution.

  • Advocacy Manager - Customer Success Unit · Microsoft10-01-2013 – 03-01-2019

    Managed customer advocacy initiatives, enhancing customer relationships and driving success through strategic support.

  • Customer and Field Advocacy Specialist · Microsoft12-01-2011 – 10-01-2013

    Specialized in customer and field advocacy, focusing on improving customer engagement and satisfaction.

  • Team Manager · Mexis05-01-2011 – 12-01-2011

    Managed a team to achieve operational goals and improve team performance.

  • Team Manager · CompuCom04-01-2006 – 05-01-2011

    Led a team to deliver high-quality IT services and support, ensuring client satisfaction.

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