About
Results-driven professional with expertise in operations management, remote customer service, and data-driven decision-making. Seeking to leverage skills in IT support, technical troubleshooting, and data analytics using tools like Excel, SQL, and Tableau
Experience
- Automotive Painter Technician · Trippy King Autobody and Collision
Responsible for painting and finishing vehicles, ensuring high-quality results and customer satisfaction.
- Owner · Mobile Autobody and Collision03-01-2020
Manage operations, bookkeeping, inventory, and maintaining job efficiency. Maintained 98% customer satisfaction by efficiently resolving service issues and managing workflow.
- Paint Technician · Adesa/Carvana10-01-2023 – 12-01-2024
Collaborated with cross-functional teams to resolve operational bottlenecks and enhance efficiency. Streamlined workflow using process improvement methodologies, reducing production delays by 20%.
- Customer Service Representative · Omaha Steaks11-01-2019 – 12-01-2023
Managed call center operations, resolved 95% customer inquiries, and drove sales. Ensured seamless remote support and collaborated with remote teams to streamline processes, enhancing call center efficiency by 10%. Maintained customer records, ensured accurate data, and facilitated efficient issue resolution.
- Assistant Manager · Jerry's Auto11-01-2016 – 08-01-2019
Reviewed and prioritized work orders to optimize team productivity. Conducted weekly inventory checks, ensuring material availability and avoiding delays.
Education
- University of MississippiBachelor of Business Administration - BBA, Business Administration and Management, General
- Itawamba Community CollegeAssociate of Arts and Sciences - AAS, Autobody/Collision and Repair Technology/Technician
- Itawamba Community CollegeAAS/Certificate of completion
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