Guilaine Kodjo

About

Detail-oriented Administrative Professional with 9 years of experience in office administration, customer service, and operations support. Skilled in managing correspondence, scheduling appointments, and maintaining organized filing systems. Adept at multitasking, problem-solving, and ensuring efficient office workflow while maintaining confidentiality and professionalism. Experienced in diverse industries including logistics, retail, and customer service, showcasing adaptability and proficiency in dynamic environments.

Experience

• Administrative Support Specialist · Ryder System, Inc.2022-06-01 – 2025-01-01

  -Managed and organized digital and physical filing systems, ensuring accurate record-keeping and easy retrieval. -Handled incoming calls, directed inquiries to appropriate personnel, and scheduled meetings and appointments. -Assisted with document preparation, including reports, spreadsheets, and presentations, ensuring accuracy and clarity. -Maintained office supplies inventory and coordinated vendor relations to ensure smooth office operations. -Trained new employees on internal processes, improving overall efficiency and team collaboration

• Customer Success Specialist · CarMax2020-05-01 – 2022-05-01

  -Fielded and processed customer communication, ensuring clarity and satisfaction in discussions related to vehicle purchases. -Assessed individual customer needs using strategic planning and problem-solving skills to provide personalized recommendations, enhancing the overall purchasing experience by 15%. -Maintained and streamlined customer documentation using Salesforce, improving the efficiency of transaction processing. -Took a consultative approach to customer success by identifying opportunities for product improvements and providing feedback to product teams. -Tracked client usage patterns and provide insights on how they can further benefit from the platform’s capabilities.

• Account Lead · CGS (Computer Generated Solutions)2019-01-01 – 2020-04-01

  -Fostered strong, ongoing relationships with key client stakeholders, serving as their trusted advisor for technical and business-related inquiries. -Conducted regular account reviews and performance analysis, enhancing client retention and collaboration across teams by 20%. -Demonstrated the technical features to clients, explaining underutilized features to increase platform usage and enhance overall customer experience. -Managed a portfolio of 75 key accounts, driving revenue growth by 35% through strategic relationship building and tailored solutions. -Educated clients on product features and functionality, enabling them to leverage new capabilities and enhance their workflow. -Provided hands-on training and guidance on product features, ensuring clients can leverage the full capabilities of their platform to streamline their operations.

• Administrative Assistant / Receptionist · Pharoah Nails and Spa2018-05-01 – 2019-07-01

  -Streamlined appointment coordination and follow-up processes using a digital scheduling system, resulting in a 40% increase in booking efficiency. -Developed and maintained a client database to track appointments and preferences, enhancing personalized services and client retention. -Managed daily financial transactions, ensuring accurate record-keeping and reconciliation that improved overall financial oversight by 35% -Assisted in office administration tasks, such as data entry, report generation, and document organization.

• Assistant Manager · Yogurtland2015-02-01 – 2018-05-01

  -Managed staff training programs of 21 employees, ensuring comprehensive skill development and adherence to company standards. -Oversaw inventory management, maintaining optimal stock levels, executing visual merchandising plans, and reducing costs through vendor negotiations. -Analyzed sales data to inform and apply tactical strategies that effectively enhanced revenue growth by 55%.

Education

• Georgia Gwinnett CollegeBusiness Administration and Management, General

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