Gerda Hakobyan

Experienced IT Project Manager with a Focus on Software Development and Telecom

22 yrs experience · <10 hrs/week

About

Experienced IT Project Manager with a history in customer service and project coordination within telecommunication and software development industries. Skilled in problem-solving, communication, and team development.

Experience

IT Project Manager · iFix Group | Software Development2020-10-01 –
Service Center Coordinator · VivaCell-MTS (Armenian subsidiary of MTS Group)2008-08-01 – 2017-06-01
Helped in problematic situations with customers ensuring objective evaluation and problem-solving. Cooperated with other units of the company and ensured proper communication. Coached, mentored, and assisted the development of service center agents. Developed product-marketing strategies, including advertising campaigns or sales promotions.
Service Center Specialist · VivaCell-MTS (Armenian subsidiary of MTS Group)2007-05-01 – 2008-07-01
Call Center Specialist · VivaCell-MTS (Armenian subsidiary of MTS Group)2006-11-01 – 2007-05-01
Provided customers effective services by phone.
Radio Host · Radio "Youth channel"2001-05-01 – 2005-06-01

Similar talent on Pangea

Rob P.Experienced IT Project Manager and ConsultantSeattle, WA SSanti F.Experienced IT Director and Consultant BBoitumelo R.Development Resource Manager with Expertise in Project and Software Management

Hunter L.Experienced Software Engineer and Team Leader

Hire Gerda through Pangea

Describe your project to the Pangea agent — see if Gerda is a fit, with transparent pricing and interviews booked straight onto your calendar. No contact details change hands until you hire.

See if Gerda is a fit