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Gianna Hernandez

Social Media Manager | HR & Administrative Support | Customer Service

4 yrs experience · Keyes, CA 95328 · 10-20 hrs/week

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About

Energetic and adaptable professional with a proven track record in social media management, HR administration, and customer-facing operations. Skilled in developing cross-channel campaigns, content creation, and analytics to drive engagement. Experienced in vendor coordination, onboarding, and office administration. Known for reliability, strong communication, and a collaborative, solution-focused approach.

Skills

AIAdministrative AssistanceAdministrative SupportCreative WritingCustomer ServiceFacebookFacebook Business PagesInstagramOffice AdministrationReelsSchedulingSnapchatSocial MediaTikTokTikTok ManagementTypingVideo EditingVideographyVirtual Assistant

Experience

  • Social Media Manager · Yates J Jewellers04-01-2024 –

    - Develop and manage content across Instagram, Facebook, and TikTok - Plan campaigns to promote collections and sales - Collaborate with in-store staff for product photography - Analyze insights to improve engagement and reach - Utilize AI tools for captions, visual edits

  • Assistant HR Tech - YJ CP Participant · City of Fresno, OD&T; Division04-01-2023 – 04-01-2024

    - Input and file physical/electronic documents - Use Microsoft Office Suite (Excel, Word, Teams) - Prepare citywide training materials - Handle confidential paperwork - Set up training/conference rooms and manage phones

  • Vendor Representative · Coty | Macy’s, Fashion Fair Fresno12-01-2022 –

    - Customer service for luxury fragrances (Gucci, Burberry, etc.)

  • Medical Receptionist · Key Largo Medical Centre, Clarkson, WA01-01-2022 – 12-31-2022

    - Answer multi-line phones and process medical billings - Fax, scan, file, and mail documents - Liaise with health professionals and support admin tasks

  • Child Care Educator · Little Buckets, Kinross, WA08-01-2021 – 01-31-2022

    - Maintain safe play environment and observe activities

  • Child Care Educator · Bloom Early Education, Jindalee, WA12-01-2020 – 08-31-2021

    - Maintain safe and nurturing environment for children

Education

  • Clarkson Community High SchoolHigh School Diploma

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