Grant Adonis

About

Seasoned Travel Consultant with over five years of experience in the travel industry, currently based in Mauritius as a South African citizen. I hold a Travel Consultant Diploma and am fully proficient in Amadeus GDS, with a strong focus on luxury African and Indian Ocean travel. My expertise spans creating seamless, tailored itineraries, managing airline ticketing, hotel reservations, visa processing, and comprehensive travel insurance. In my current role as an E-commerce Coordinator at Coquille Bonheur, I oversee Viator product management, optimizing content, pricing, and customer interactionsa strategy that has driven a 30% year-to-date increase in sales. I also developed and manage two B2C websites, Coquille Bonheur Voyage Mauritius and Lucky Shell Travel Australia, where I design bespoke packages for destinations in South and East Africa, the Indian Ocean islands, and beyond. My skills in SEO/SEM and website analytics have been essential to improving our visibility and conversion rates. Previously, I worked as a Travel Consultant Specialist with Concentrix, supporting clients on platforms such as Expedia and Travelocity, where I managed complex travel itineraries and resolved travel issues with a customer-first approach. These experiences, combined with my fluency in English and Afrikaans and a growing proficiency in French, enable me to cater to a diverse, international clientele. I am deeply passionate about helping people experience the world in meaningful ways, with a commitment to exceptional service at every stage. Open to remote opportunities, I bring flexibility, adaptability, and an unwavering dedication to delivering unique, luxury travel experiences. Lets connect! Reach me at grantdelafontaine@gmail.com or +230 5804 2788.

Experience

• Ecommerce Coordinator · COQUILLE BONHEUR03-01-2024

  Managed Viator account by updating tour listings, analyzing sales data, and responding to customer inquiries. Maintained B2B partner relations, updated travel packages, and provided client support. Created engaging content for B2C website, implemented SEO strategies, and improved user experience. Developed travel packages, provided customer service, and collaborated on marketing campaigns.

• Travel Consultant Specialist · Concentrix06-01-2021 – 04-01-2024

  Assisted travelers with bookings, provided 24/7 support, and completed Amadeus training. Managed reservations, resolved travel issues, and delivered exceptional customer service. Promoted travel services, maintained records, and collaborated with team members.

• Chauffeur/Production Assistant · Identical Pictures Ltd - Film Service & Photo Production09-01-2019 – 02-01-2023

  Assisted in film and photo production logistics, provided transportation services, and supported production teams in Mauritius and the Indian Ocean Islands.

• Assistant Librarian · City of Cape Town09-01-2016 – 06-01-2018

  Assisted the public with reading and information inquiries, managed library materials, coordinated community outreach programs, and performed administrative tasks.

• Guest Experience Manager · Mworx04-01-2016 – 08-01-2016

  Managed guest relations, concierge services, housekeeping, and maintenance. Supervised cleaning staff and handled human resources and recruitment.

Education

• SA TourismTourism and Travel Services Management
• Udemy AlumniPowerful Social Media Marketing for Beginners, Digital Communication and Media/Multimedia
• Sheffield School of AccountancyAccounting Foundation for Accounts Clerk
• MQADiploma, Tourism and Travel Services Management
• edXIT Support Agent
• Arizona State UniversityTeach English, English Language and Literature, General
• DamelinTravel and Tourism, Tourism and Travel Services Management
• Westridge Senior SecondaryHigh School, Grade 12

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