Henry Biko

About

With a Bachelor's degree in Computer Science from Minerva University and a background in Mathematics and Computer Science from Jomo Kenyatta University of Agriculture and Technology, this professional has a strong educational foundation. They have gained extensive experience in data analysis and machine learning, with roles at companies such as Salesforce, Google, and YouTube. Their responsibilities have included leading data analysis projects, providing insights to support business decisions, and contributing to data science and machine learning projects. With a track record of success in roles such as Senior Data Analyst at Salesforce and Analyst II at Google, they have honed their skills in data analysis and business support. This professional's expertise and experience make them a valuable asset in the field of data science and statistics.

Experience

• Senior Data Analyst · Salesforce11-01-2023

  Analyzed Slack KPIs and user behavior using SQL and wrote reports that the product and marketing team used in decision-making that increased Slack user subscription by roughly 5%. Built and maintained a web traffic tracking dashboard using Tableau and SQL to monitor Slack's performance across various markets. Provided insights to sales team leadership, reducing decision-making time and contributing to over 20% year-over-year growth, enhancing Slack's competitiveness in the market. Led cross-functional collaboration to define and implement tracking requirements for new Slack features. Conducted A/B tests to ensure accurate data collection and analysis, enhancing platform usability and driving over 15% year-over-year growth in the user base.

• Analyst II · Google07-01-2023 – 09-01-2023

  Analyzed growth and user feedback of Google products (Gmail, Meet, Drive) using SQL and Python, delivering a report with key insights that informed marketing and product teams, leading to a 20% increase in product ratings through feedback integration. Developed and managed the gUP cloud support reporting dashboard and data pipeline infrastructure using SQL and Looker-Studio. This dashboard delivers crucial support performance insights to gUP leadership, expediting decision-making and product operations efficiency. Developed a project management dashboard for gUP using Google Sheets and Looker Studio to track OKRs, providing real-time visibility into project progress and enabling a 30% improvement in resource allocation efficiency and workforce

• Data Analyst · YouTube05-01-2022 – 05-01-2023

  Collaborated with stakeholders to design and build a YouTube Measurement Program (YTMP) revenue dashboard and pipeline using SQL and PLX Dashboards, reducing analysis time by 80%. The dashboard tracks 10+ key metrics, enhancing executive visibility into market revenue growth. Achieved 99% data accuracy by processing and cleaning data in SQL, utilizing advanced interpolation techniques to complete missing data. This enabled more accurate and reliable analysis, resulting in improved decision-making. Identified new growth opportunities within the YouTube measurement program through financial and behavioral analysis in Python and SQL, enabling the marketing team to target customers better, resulting in a 10% increase in advertisement

• Data Analyst · Raw Cubes06-01-2021 – 01-01-2022

  Configuring built-in features such as strategy builder and processor, discovering sources of ingestion, creating a relevant workflow for data processing, defining schema comparator parameters, and creating a data pipeline using SQL and Tableau lead to faster dashboard load times. Support the standardization, customization, and development mechanisms to ingest, analyze, validate, normalize, and clean data for analytical models using Python, SQL, and Excel, leading to faster data processing. Developed custom solutions to address specific data quality requests, for example, an automated weekly report in a given data feed that cut down time for decision-making Developed and managed a reporting dashboard using SQL and Power BI to track GM sales, influencing key decisions such as car pricing and contributing to a 15% improvement in sales forecasting accuracy.

• Technical Support Engineer |Data Scientist · Minerva Project08-01-2018 – 05-01-2021

  Identified common bugs and the answers to frequently asked questions using data groupings to help in bot development and training across the Minerva Learning Management System, which 10+ universities use, and non-profit organizations Provided customer care to assist students and faculty in diagnosing, analyzing, and resolving tech problems across the Learning Management System to create a seamless user experience. Researched global disasters and assisted in sourcing materials for a 31-unit Computer Science integrated master's course, teaching skills on using technology to mitigate catastrophes, currently in use.

• Faculty Assistant · Minerva Schools at KGI09-01-2017 – 04-01-2018

  Assisted faculty members with administrative tasks at Minerva Schools at KGI.

Education

• Minerva UniversityBachelors Computer science, Data Science & Statistics and Applied problem solving
• Jomo Kenyatta University of Agriculture and Technology (JKUAT)Mathematics and Computer Science
• Minerva UniversityBachelor of Science, Computer Science & Statistics

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