Henry Willauer

About

An experienced IT professional with a solid background in IT management, security analysis, and support services. Specialized in cloud security and systems administration, with a proven track record in improving network security posture and operational efficiency. Experienced across industries such as media, financial services, and non-profit organizations.

Experience

• IT Manager · Madison Wells2023-01-01 –
• Information Technology Security Analyst · NKSFB2021-05-01 – 2023-01-01

  • Audit potential mergers and acquisitions candidates and develop scope of work needed to secure network environment before purchase. • Reduce false positive security alerts by tuning monitoring and notification policies within endpoint and filesystem monitoring systems. • Produce detailed after action reports and executive summaries for the business leadership team. • Proactively identify areas of improvement (Procedural & Technical) with the overall goal of reduced attack surface, event detection, and incident response. • Assist in identifying knowledge gaps and provide training to Helpdesk Engineers and Technicians.

• Help Desk Engineer · NKSFB2020-09-01 – 2021-05-01

  • Provide remote and in person end-user support for 500+ internal employees across six states. • Serve as point of escalation for issues with reported security incidents, Mitel phone system and Exchange Online. • Configured and implemented SCCM Cloud distribution point to facilitate management of remote workstations. • Automate the migration from local PST files to Exchange Online Archives. • Script repetitive helpdesk tasks and reports in powershell.

• Jr. IT Systems Administrator · MWM2019-07-01 – 2020-09-01

  • Administer Sophos Endpoint and Email service, Cisco Meraki, AVAYA AURA, Office 365, and Azure AD/ Intune. • Proposed plan and executed migration from Skype for Business to Teams. • Establish workflows to reduce time required for new account and hardware deployment. • Ownership of cyber security initiatives, including, but not limited to deployment of Single Sign-On (SSO) and ongoing audit of file and resource access.

• IT Support Specialist · Silicon Valley Monterey Bay Council, Boy Scouts of America2016-11-01 – 2018-09-01

  • Provide IT support for 60+ user terminals and servers across five properties/offices. • Develop training materials and procedures to train users in the proper use of hardware or software. • Configure Group Policy Objects to standardize security settings or access permissions for department or individuals. • Perform routine maintenance and standard repairs to networking equipment.

• District Executive · Silicon Valley Monterey Bay Council, Boy Scouts of America2016-02-01 – 2018-09-01

  • Coordinate special events, acting as a representative of the Boy Scouts of America to develop new contacts with potential donors, volunteers, and members. • Serve as liaison between SVMBC and 50+ community organizations. • Strategize alongside local committees to prospect, qualify, and recruit potential volunteers within respective territories. • Assess volunteer skills to match each volunteer with the right duties to deliver and grow Scouting program to 2,500 youth members.

• Rock Foreman · Philmont Scout Ranch2014-05-01 – 2015-08-01

  Established in 1938 as Philturn Rockymountain Scoutcamp, today's Philmont Scout Ranch is a bustling center for high adventure and training. • Instructed advanced climbing programs and directed a team of 15 direct staff in delivering safe rock climbing programs. • Collaborated in the development technical ropes program for Search and Rescue camps to utilize in program.

• Conference Services · Colorado State University-Pueblo2013-09-01 – 2015-05-01

  Colorado State University - Pueblo is a regional, comprehensive university emphasizing professional, career-oriented, and applied programs. • Acted as a liaison between banquet hall and groups, ensuring meeting space is appropriately set up, and handled any special client requests and activities on-site. • Guided clients on how to strategically position event components to optimize the event experience and ensure success.

• Web Designer - Instructional Technology · Colorado State University-Pueblo2011-08-01 – 2015-05-01

  • Decreased lead time on site wide updates from 5 days to less than 1 by implementing additional content management systems. • Reduced broken links within site by 95% by implementing SEO monitoring software. • Identified and consolidated three content approval processes that were duplicative.

• Speaker of the Senate · Colorado State University-Pueblo2012-05-01 – 2014-01-01

  • Submitted grant proposals and budget requests to solicit Student Organization and Technology Fee funding. • Reached over 10,000 students annually through interactions during promotional events and luncheons. • Revitalized the student senate with influential and diverse members of the student community. • Recruited and appointed students to leadership roles throughout university. • Reviewed student concerns and implemented appropriate actions to effectively solving these issues.

Education

• Colorado State University PuebloBachelor’s Degree, Outdoor Leadership
• Grow with GoogleCertificate, IT Support Professional

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