Ivory Ann Cantero

About

Hello, my name is Ivory I have worked in the BPO industry for 3 years. I started working for Target card services as a Financial and Authorization specialist. I handled credit cards and debit cards, I was also part of the collections team for accounts that are delinquent for 30 to 60 days. I also worked as a personal assistant for a real estate investor wherein I do a lot of task, like answering incoming calls, handling email, property research, acreating buyers list, calling out the people on our buyers list and also posting ads of the properties we have available online, like on craigslist and backpage.com after my contract ended, i worked as a Telemarketer / Appointment setter for a real estate company for 9 months, I'm calling out expired leads, FSBO, and other areas in South Carolina specially in Charleston area. Worked as well for a real estate investor located in Ohio as a personal assistant for 1 year, where in I created Probates list, create contracts, remind him with his appointments and other tasks, and many more. Worked as a admin assistant for a real estate investor located in Phoenix Arizona for almost a year. Where in I am the one who creates the contracts, creates spreadsheet of contacts to upload in mojo. search fixer upper properties in MLS, pull up comps, etc. Also worked for a property management located in Philadelphia. PA, where in I reply to inquiries of the people who are interested in the house available for rent, also do admin tasks such as creating bank packages for properties we need funded to, pulling up rental comps, marketing properties in Zillow, Zumper and sometimes craigslist, calling utility companies, reaching out to possible applicants and do follow ups and many more. I am also familiar with short term rentals, I am familiar with AirBNB, VRBO and booking.com. I feel that I am a best fit to join your company and make an extraordinary impression with the set of skills I’ve acquired from my previous experience. Here are my key areas of expertise, but not limited to the following: • A solid background in customer service mainly for Financial Accounts. • A team player and optimistic • Providing high customer satisfaction • Background in telemarketing and appointment setting • Background in Real Estate. • Familiar with different kinds of tools like Podio, Zillow, Slybroadcast, Google docs, Google voice, Call rail, Craigslist, Ring Central, Constant Contact, Globiflow, MLS, Docusign, and many more. I strongly believe that my skills and experience can extremely enhance your company’s already impressive performance. I am a goal-oriented person, when something needs to be done I always make sure that it is done on time and not in time. Given the experiences I had, I can work with minimal supervision, assure you quality of service, be very open to new learning and easily adapt to changes.

Experience

• Team Member · Eperformax Contact Center06-01-2010 – 10-01-2013
• Transaction Coordinator · Hometown Property Solutions01-01-2014 – 06-01-2021
• Personal Assistant · Tenessee Investment LLC10-01-2014 – 03-01-2015
• Real Estate Cold Caller · Clark Peterson Group of keller Williams Realty03-01-2015 – 12-01-2015
• Admin Assistant · Raza Homes LLC06-01-2017 – 12-01-2018

Education

• ICCT CollegesAB Masscommunication

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