Jamelia Graham

About

Professional with extensive experience in customer service, sales, data entry, and filing. Skilled in leveraging collaboration and interpersonal skills to enhance customer experience and drive results. Looking to further contribute to organizational growth and success.

Experience

• Roadside Assistance Specialist · Ibex Global04-01-2023 – 06-01-2023

  Providing service of inbound calls for roadside assistance and other service requests. Probing to identify the need of the customer based on their vehicle situation. Providing policy coverage details and dispatching a service provider to assist the customer. Monitoring each case closely and providing status updates to customers.

• Reservation Specialist · Itel Jamaica2022 – 2023

  Processed applications for new reservations or confirmed changes to existing reservations as required. Interacted with customers to answer questions about rates, special offers or other topics. Answered questions from customers about available accommodations or special offers. Obtained payment from customers for reservations made over the phone or online.

• Sales Representative · HGS2021 – 2022

  Communicated with customers, answered inbound calls from potential customers and followed up on leads. Ascertained customers' needs and identified potential sales opportunities. Explained and demonstrated the features of products and services.

• Telecommunication Specialist · Centerfield02/2021 – 09/2021

  Took inbound calls to assist customers with finding the service that best suited their needs. Booked appointments, edited data and took payments as required. Spoke to customers directly to quickly get to the root of their problems.

• Data Entry Specialist · Sutherland Global Services2020 – 2021

  Collected and digitized data such as invoices, canceled bills, client information and financial statements. Maintained a detailed and organized storage system to ensure data entries were complete and accurate. Established data entry standards by continually updating filing systems to improve data quality.

• Sales and Customer Support Associate · VXI Jamaica2020 – 2020

  Maintained a professional, courteous demeanor at all times when dealing with customers. Answered incoming customer calls and provided information about products or services and answered any questions. Sold and upsold products based on customer preferences using persuasive arguments.

• Filing Analyst · Tax Administration Jamaica2017 – 2018

  Stamped, organized and properly filed company documents in the appropriate filing systems. Made copies of files, preserved important documents and uploaded data. Maintained and organized tax files, records and statements of clients.

• Brand advocate · Sagility06-01-2023 – 03-01-2025

  I reviewed cases, complaints and claims of insurance customers. I scheduled appoints to doctors for patients. Made outbound calls to medical vendors. Responded to emails and calls as necessary.

Education

• Portmore Community CollegeAssociate Degree (Incomplete), Business Administration
• Greater Portmore High SchoolHigh School Diploma, General Studies

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