Jackie Ortega

About

With an Associate's degree in Graphic Design from FIDM, I have cultivated a diverse career in project management and customer experience. Currently, I serve as a Project Manager at New Impression, where I oversee custom home remodeling projects, ensuring timely delivery and quality craftsmanship. My role involves coordinating with clients, contractors, and design teams to manage project scope and timelines. Previously, I worked as a Member Experience Associate at HoneyBook, where I resolved customer issues and collaborated with cross-functional teams to enhance customer satisfaction. At b8ta, I held multiple roles, including Assistant Manager, where I led daily operations, coached team members, and maintained product knowledge to drive sales and customer service excellence. My career is marked by a commitment to building strong client relationships and ensuring project success through effective communication and problem-solving.

Experience

• Project Manager · New Impression04-01-2023

  Oversee all phases of custom home remodeling projects, ensuring on-time delivery, budget adherence, and high-quality craftsmanship. Coordinate with clients, contractors, and design teams to manage project scope, timelines, and materials, while maintaining strong client relationships. Monitor site progress, address issues, and implement solutions to ensure safety, regulatory compliance, and client satisfaction throughout the remodeling process.

• Member Experience Associate · HoneyBook06-01-2022 – 09-01-2023

  Investigated and resolved customer issues and complaints promptly and effectively, ensuring a positive resolution and maintaining high levels of customer satisfaction. Established strong relationships with members. Collaborated with cross-functional teams, including sales, marketing, product development, and support, to ensure a cohesive and consistent customer experience across all touchpoints.

• Assistant Manager, b8ta tester, Customer Success Associate · b8ta06-01-2017 – 02-01-2022

  Assisted in overseeing daily operations. Provided leadership and guidance to the team: Motivated and coached team members to achieve sales targets and deliver exceptional customer service. Ensured compliance with company standards and policies. Contributed to sales and profitability. Provided excellent customer service. Maintained product knowledge: Stayed informed about product features, pricing, and availability. Onboarded partners to the dashboard, offering guidance and support throughout the process. Identified and assessed customers needs to achieve satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication.

Education

• FIDMAssociate's degree, Graphic Design

Similar talent on Pangea

Erika B.Project Manager|Customer Success Manager Account Manager |specializing in project success and efficient problem-solvingDayton, OHSSarah W.Experienced Designer and Project Manager Specializing in Strategic Brand Experiences.San Diego, CACAROLINE C.Experienced and detail-oriented project manager with a background in software development, internal communications, business management, and HR.Chicago, ILHarmonie C.Creative and detail-oriented marketer with experience in design and strategy with a passion for customer experience.Dallas, TX