Jacqueline Estefany Libreros Sermeno Lam

About

I’m a bilingual (English/Spanish) customer support and administrative professional who specializes in chat, email, and social media support. I started working in support roles early on, which helped me develop strong written communication skills and a calm, organized approach to busy workflows. I enjoy helping teams stay organized by managing messages, updating systems, and handling tasks that require focus and consistency. Outside of work, I’m always learning something new, from AI and digital design to creative projects and social media content. I enjoy building skills.

Experience

• Personal Shopper2022-01-01 – 2025-08-01

  - Coordinated order selection, packaging, and delivery to ensure accuracy and timeliness. - Maintained regular communication with clients to confirm product preferences and resolve issues quickly.

• Administrative Assistant · Solstice2018-03-01 – 2019-12-01

  - Scheduled appointments, managed customer communications through email, and processed service requests. - Provided support to sales and marketing teams through order tracking and data entry.

• Customer Service Representative · DoorDash2017-01-01 – 2018-03-01

  - Managed customer orders via phone, email and live chat simultaneously, while coordinating deliveries with drivers. - Resolved service issues promptly and professionally.

• Customer Service Representative · Citi2015-02-01 – 2016-11-01

  - Assisted customers with account management, payments, and billing inquiries. - Ensured compliance with financial regulations. - Provided excellent customer support

Education

• University of Maryland Global CampusAssociate's degree, General Studies

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