Janice Mateo

About

With a Bachelor of Commerce in Accounting from Ateneo de Davao University, I have built a diverse career in operations, customer relations, and administrative support. Currently, I serve as an Operations Specialist at QuickPro Online Academy, where I oversee strategic planning and manage operations across various teams. My experience as a Professional Freelancer has honed my ability to deliver quality results across different domains. Previously, I worked in Technical Customer Relations at Triplemars, enhancing client experiences in the SAAS sector. As an Administrative Assistant at ScholarshipsforU, I facilitated scholarship applications for Russian graduates, ensuring successful placements in prestigious programs. Additionally, my role at Spa Booking Support involved managing client databases and enhancing customer engagement through online support. My career reflects a commitment to operational excellence and customer satisfaction.

Experience

• Operations Specialist · QuickPro Online Academy10-01-2018

  Elearning Academy based in the Philippines. Strategic Planning for company Sales, Marketing and Expansion. Managing of Entire Operations line - CS, Call Center, Technical Teams, Marketing.

• Professional Freelancer · Homebased01-01-2015

  Worked independently on various projects, leveraging skills in different domains to deliver quality results for clients.

• Technical Customer Relations · Triplemars01-01-2020 – 03-01-2021

  System as A Service (SAAS) Company based in Russia. Customer Relations for Clients working on dropshipping items from Amazon, Walmart and Aliexpress.

• Administrative Assistant · ScholarshipsforU02-01-2016 – 07-01-2018

  Providing Aid to mostly Russian graduates who are interested to avail of scholarships in the US and the UK through various scholarship programs including Chevening, Erasmus and Fulbright. Responsible for ‘packaging’ the clients' documentation to ensure acceptance to the scholarship program, including resume building, writing recommendations, preparing Personal statements, research of the programs available and communicating with the recommender to ensure a smooth application.

• Online Chat and Email Support Specialist Administrative Officer Database Management · Spa Booking Support / Coach1Online02-01-2016 – 05-01-2018

  Spa booking Support is a boutique live support company that offers potential spa clients all the information they need to make an informed decision about buying the spa’s product or service. Providing information, booking appointments online instantly, rave about products and services, offer immediate purchase discounts and close the online deal faster. Email support services for offline bookings, product and promotional discount campaign and customer queries. Generation and Maintenance of company records, including client database, and monthly sales reports, booking reports and promotional records.

• Operations and Finance Officer · Aacio.io07-01-2023

Education

• Ateneo de Davao UniversityBachelor of Commerce (BCom), Accounting

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