Jen Burton

About

With extensive experience in customer support and community engagement, I have led operations at companies such as Jen Burton CX Operations, Digit, and StyleSeat. As Principal at Jen Burton CX Operations, I oversee customer experience operations. Previously, I directed customer support at Digit and managed customer operations at StyleSeat. My background also includes leadership roles at FANDOM and Causes (now Brigade), where I focused on community development and engagement. As a volunteer CX coach at Zendesk Startups, I provided guidance in CX strategies. My career began in product management at Slide, Inc. I am committed to enhancing customer satisfaction and support processes, and I bring a wealth of experience in building and supporting vibrant communities.

Experience

• Principal · Jen Burton CX Operations01-31-2024

  Responsible for leading and overseeing the operations of customer experience at Jen Burton CX Operations.

• Director Customer Support · Digit05-31-2023 – 11-30-2023

  Managed and directed customer support initiatives at Digit.

• Head of Customer Support · Digit10-31-2019 – 05-31-2023

  Led the customer support department at Digit, overseeing support operations and customer satisfaction.

• Volunteer CX Coach · Zendesk Startups02-28-2021 – 12-31-2022

  Volunteered as a customer experience coach for startups at Zendesk, providing guidance and support in CX strategies.

• Head of Customer Operations · StyleSeat06-30-2019 – 10-31-2019

  Oversaw and managed customer operations at StyleSeat, ensuring efficient and effective customer service.

• Head of Customer Support · StyleSeat08-31-2018 – 06-30-2019

  Managed the customer support division at StyleSeat, focusing on enhancing customer satisfaction and support processes.

• VP, Community · FANDOM07-31-2011 – 08-31-2018

  Held a leadership role in community development and engagement at FANDOM, overseeing community initiatives and growth.

• Director of Community & Support · Causes (now Brigade)11-30-2010 – 07-31-2011

  Directed community and support activities at Causes (now Brigade), focusing on building and supporting the community.

• Senior Community Manager · Digg04-30-2008 – 11-30-2010

  Managed community engagement and activities at Digg, fostering a vibrant and active user community.

• Product Manager · Slide, Inc10-31-2006 – 03-31-2008

  Contributed to product management activities at Slide, Inc, focusing on product development and enhancement.

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