LizAnn (Nealing) Boyle

About

Customer Experience leader with a strategic mindset and a track record of delivering high-impact results across multiple roles and industries. With eleven years of experience, I specialize in designing and implementing CX strategies that drive customer satisfaction, reduce churn, and foster long-term relationships. In my current role as Senior Director of Customer Experience at Sign In Solutions, I lead a fast-growing CX organization, guiding strategic initiatives and cross-functional collaboration. Previously, I steered the CX function at The Receptionist after its acquisition, delivering for ~5,500 accounts, maintaining churn well below industry averages, and optimizing a $1M budget through our Radical Support philosophy, which I helped evolve. I thrive in cross-functional environments, building high-performing teams and partnering with customers to ensure success. Always seeking new ways to deliver value and stay ahead of industry trends, I’m passionate about creating exceptional customer experiences that set companies apart.

Experience

• Senior Director of Customer Experience · Sign In Solutions | Visitor Management System01-01-2026 –
• Director of Customer Experience · The Receptionist03-01-2022 – 01-01-2026

  Led CX department post-sale for ~5,500 accounts; maintained churn below industry averages; managed a $1M departmental budget; oversaw rollout of a new product and supported post-sale initiatives after the acquisition.

• Retention and Billing Manager · ActiveCampaign01-01-2021 – 03-01-2022

  Led an eight-person churn analytics team; mitigated churn through proactive engagement; drove revenue retention and implemented billing playbooks; supported ARR recovery.

• Customer Support Manager · Greenhouse Software10-01-2018 – 12-01-2020

  Led a five-person support team across SMB-MM-Enterprise; achieved >95% CSAT; improved QA processes resulting in more coaching opportunities; hired and trained 15 specialists.

• Customer Experience Manager · eBallot07-01-2017 – 08-01-2018

  Led a three-member CX team for enterprise clients; managed 150+ voting events; maintained 96% team client satisfaction; audited processes to improve implementation quality.

• Marketing Manager · eBallot06-01-2016 – 07-01-2017

  Led content marketing campaigns through HubSpot; doubled leads year over year; improved SEO; broadened vertical reach.

• Marketing Coordinator · E2open02-01-2014 – 06-01-2016

  Led online and offline lead generation through Marketo and Salesforce; managed events/tradeshows; produced RFP/RFI content; improved social media presence and lead conversion.

• Customer Success Manager · Abrigo08-01-2012 – 11-01-2013

  Advised customers on revenue growth using Abrigo; delivered training; exceeded revenue goals by ~8.6% monthly; supported 150 Enterprise firms.

Education

• Florida State University - Herbert Wertheim College of BusinessMasters of Science, Marketing
• Florida State University - Herbert Wertheim College of BusinessBachelor of Science, Marketing
• Episcopal School of JacksonvilleDiploma

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