Jennifer Koko-beke

About

I’m a Communications Specialist and Customer Service Analyst with a passion for helping businesses connect with their customers in meaningful ways. With a goal of enhancing customer experiences and driving effective internal and external communication strategies and a background in creating clear, engaging content and building strong relationships, i work to ensure that communication is both effective and impactful. In the customer service realm, I use feedback and data to improve the customer experience, resolve issues expeditiously, and identify opportunities for improvement. With a focus on making things easier for both customers and teams, I’m dedicated to fostering loyalty and driving success through thoughtful, efficient service.

Experience

• Virtual assistant · Nnpc (Ppmc)05-01-2022 – 06-01-2023

  Email management, data tracking, relationship management between employees , employers and customers.

• Customer service representative · AOMT international04-01-2024 – 10-01-2024

  Handling a high volume of customer inquiries via phone, email, or chat. Experience with CRM (Customer Relationship Management) software like Salesforce or Zendesk. Proven ability to resolve customer issues in a timely and empathetic manner. Strong written and verbal communication skills. Previous experience working in a fast-paced environment with set performance metrics (e.g., average handling time, customer satisfaction scores).

Education

• Elizade universityLlb law, Law

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