Esther Watta

About

Proactive and detail-oriented Virtual Executive Assistant and CRM/Marketing Automation Specialist with hands-on experience supporting executives in fast-paced remote environments. Brings strong customer service, CRM operations (including HubSpot), client relationship management, and consultative sales skills, delivering executive-level communication, research, reporting, inbox/calendar management, and confidential, high-precision support. Known for clear communication, analytical thinking, composure under pressure, and accurate pipeline/client record management.

Experience

• Virtual Executive Assistant · Athena02-01-2026

  • Manage executive calendars across multiple time zones — scheduling meetings, coordinating travel arrangements, and resolving conflicts to ensure seamless day-to-day operations. • Handle executive inbox management, including drafting, filtering, and prioritising high-volume correspondence to keep leaders focused on high-impact work. • Prepare executive-ready reports, briefing documents, meeting agendas, and presentations using Google Workspace and Microsoft Office Suite. • Conduct research and competitive analysis, compiling findings into concise, decision-ready summaries for senior stakeholders. • Maintain CRM databases and track client pipelines, ensuring records are current and accurate to support sales and relationship management workflows. • Coordinate cross-functional tasks and projects — liaising between executives, vendors, and contractors to drive deliverables to completion on time. • Maintain strict confidentiality in handling sensitive business information, financial data, and executive communications. • Apply strong problem-solving and prioritisation skills to anticipate executive needs and proactively resolve issues before they escalate.

• Customer Service Representative · CCI Kenya09-01-2024 – 02-01-2026

  • Delivered high-quality customer support across inbound calls and live chat in a high-volume contact centre, consistently maintaining strong satisfaction scores. • Resolved complex and escalated customer concerns using structured conflict-resolution techniques, improving first-call resolution rates and client retention. • Processed customer transactions and maintained detailed account documentation with 100% accuracy using Microsoft Office and CRM systems. • Analysed cross-functional customer data to identify service trends and support operational reporting, contributing to continuous service improvement. • Managed appointment scheduling and coordinated customer information across departments to ensure seamless and efficient service delivery.

• Insurance Sales Agent · ICEA Lions Group07-01-2023 – 07-01-2024

  • Conducted in-depth consultative needs assessments to recommend tailored insurance solutions, increasing personal sales opportunities by 20%. • Built and maintained a portfolio of long-term client relationships through consistent follow-up, empathy, and trusted professional advisory. • Generated new business through strategic prospecting, referral networks, and community outreach, contributing to increased policy adoption. • Educated clients on product features, policy benefits, and coverage options, translating complex insurance concepts into clear and accessible language. • Maintained accurate client records and documentation to support compliance and ongoing relationship management.

Education

• Egerton UniversityBachelor of Arts, Economics & History
• Reach Out Media CollegeInternational Computer Driving License (ICDL), Digital Literacy / Computer Skills (ICDL Core Modules)

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