jerica Floyd
Detail-oriented customer success manager with experience in social media moderation, engagement and more!
Kansas City, MO · 30-40 hrs/week
About
Experience in working with large language models, reviewing prompts and meticulously reviewing AI-generated responses. Also a robust customer success and moderation background.
Skills
Experience
- Moderator/Customer Service · ModSquad08-01-2014 – 12-01-2023
Provide moderation for forums, live chat, social media comments, Twitch and Youtube streams. Provide customer service for various clients via email, chat and tickets.
- Annotation · Coda Staffing11-01-2021 – 06-01-2024
Reviewed responses from large language models.
- Reviewer · Outlier06-01-2024
Review prompts and responses for personal identifiable information.
Education
- Alabama A&M UniversitySome college (2 years), Psychology
- University of Missouri-Kansas CitySome college (1 year), Psychology
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