Enxhi Plloça Ismaili

About

With a robust academic foundation in Geopolitics and Security Systems and Political Science from Aleksander Moisiu, I have cultivated a diverse professional portfolio. Currently, I serve as a Customer Success Manager & Implementation Specialist at Skipso, where I manage customer relationships and oversee solution implementations. My previous roles include Account Manager at AZBilling LLC, where I optimized medical billing processes, and Operations Workflow Assistant at SAPA, focusing on streamlining administrative workflows. Additionally, I have experience as a Community Support and Forum Moderator for Rocket Languages, engaging with the Italian-speaking community. At OpenAI, I contributed to the InstructGPT project, enhancing AI alignment and capabilities. My career reflects a commitment to leveraging my skills in customer success, data analysis, and AI training to drive innovation and efficiency across various sectors.

Experience

• Customer Success Manager & Implementation Specialist · Skipso08-01-2024

  Responsible for managing customer relationships and overseeing the implementation of solutions to ensure client success.

• Account Manager - Billing & Revenue Cycle · AZBilling LLC09-01-2023

  My role involves overseeing the intricacies of medical billing, which includes managing collections, handling appeals, and optimizing claim submissions for healthcare providers. I specialize in ensuring efficient revenue cycles, resolving billing issues, and safeguarding compliance to maximize financial success for our clients.

• Operations Workflow Assistant | Data Analyst · SAPA - Superior Automotive Parts and Application10-01-2023

  As an Operations Workflow Assistant at SAPA Group, I streamline the administrative processes, focusing on creating efficient digital files and automated solutions.

• Community Support and Forum Moderator (Italian Language) · Rocket Languages06-01-2023

  In this role, I engage and support the Italian-speaking community of Rocket Languages, ensuring a vibrant and helpful forum environment. I specialize in providing expert answers to user inquiries, resolving complex questions for Italian language learners, and providing guidance on Italian language projects.

• AI Training Data Contractor (ChatGPT, Sora) · OpenAI04-01-2022

  In my role with the InstructGPT project at OpenAI, I focus on improving AI alignment and capability. This involves training advanced language models, surpassing GPT-4 in understanding user intentions, promoting truthfulness, and minimizing toxicity. Our human-in-the-loop approach has led to these models becoming the default on OpenAI's API.

Education

• Aleksander MoisiuMaster of Science - M.Sc., Geopolitics and Security Systems
• Aleksander MoisiuBachelor, Political Science and Government

Similar talent on Pangea

jerica F.Detail-oriented customer success manager with experience in social media moderation, engagement and more!Kansas City, MOWhitney G.Customer Support & Administrative Specialist with Expertise in AI Training and Process ImprovementTampa, FLRoy R.AI security Specialist with 5+ years of expertise in safeguarding AI/ML systems against adversarial threats, designing secure architectures.San Francisco, CADebbie D.Customer Success Leader | Strategic Operations Expert