Jessica O

About

With a Bachelor's degree in Health Education from the University of Benin and an Associate of Arts Diploma in Hotel, Motel, and Restaurant Management from Gabriel's Institute, I have cultivated a diverse professional background. Currently, I serve as a Sales Manager at Unitellas International Limited, where I contribute to marketing initiatives and build strong client relationships to promote cloud computing solutions. Previously, I excelled as a Customer Support Representative at Umatech Global Resources, achieving a 98% response accuracy rate and resolving 90% of user issues on the first contact. My experience also includes working as a Virtual Assistant, providing administrative support and managing communication tasks for various clients. Additionally, I have served as a Health Educator at the University of Benin Health Centre, conducting health education sessions and promoting wellness initiatives. My career reflects a commitment to excellence and adaptability across multiple industries.

Experience

• Sales Manager · Unitellas International Limited08-01-2023

  Contribute to marketing initiatives to promote cloud computing solutions. Build strong relationships with clients and understand their business needs. Identify and qualify new leads, manage the sales pipeline.

• Customer Support Representative · Umatech Global Resources09-01-2021 – 12-01-2022

  Maintained a response accuracy rate of 98%, ensuring users receive accurate and helpful information. Successfully resolved 90% of user issues on the first contact, showcasing efficiency and expertise. Maintained accurate records of user interactions and feedback for reporting purposes reducing data entry errors by 20%. Addressed and resolved user complaints, resulting in an improved satisfaction score.

• Virtual Assistant · Freelance01-01-2021 – 12-01-2021

  Provided administrative support, managed schedules, and handled communication tasks for various clients.

• Health Educator · University of Benin, Health Centre01-01-2021 – 07-01-2021

  Conducted health education sessions and promoted wellness initiatives within the university community.

Education

• University of BeninBachelor's degree, Health Education
• Gabriel's Institute of Hotel & Catering ManagementAssociate of Arts Diploma, Hotel, Motel, and Restaurant Management

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