Kiki Mayekiso
Experienced Virtual Assistant | Social Media Manager & Customer Support/Service Agent with a strong work ethic and passion for helping others.
2 yrs experience · Cape Town, South Africa · 30-40 hrs/week
About
I'm a dedicated Customer Support Agent and Virtual Assistant with three years of experience in client support and account management, specializing in resolving inquiries through email, phone, and social media. I excel at multitasking in high-volume environments, maintaining an average response time of under two minutes, and consistently achieving high customer satisfaction rates. With strong problem-solving skills and a focus on building lasting relationships, I strive to provide empathetic and efficient support to every customer.
Skills
Experience
- Support Associate VA · EliteCEOs12-01-2021 – 04-01-2024
Handled high volumes of customer inquiries across various channels (email, chat, phone, social media), resolving issues promptly and accurately while maintaining a high customer satisfaction rate. Demonstrated strong problem-solving skills, acted as a liaison between customers and internal teams, and utilized software tools to log interactions and improve data accuracy. Consistently met or exceeded key performance indicators (KPIs) with a 90% success rate, ensuring swift, empathetic, and effective customer service.
Education
- Cambridge UniversityBachelors Degree, Law
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