Jheanelle Kerr

About

I’m a poet and an educator with a deep love for storytelling, culture, and community. As the founder of Mustard Seed Poetry, I use spoken word to inspire, educate, and empower people of all ages. With a background in Communications and Media Studies, I’ve led poetry workshops, performed across the U.S., and worked with schools and organizations to create meaningful, creative experiences. Experienced in customer service and sales, with a focus on building rapport and loyalty.

Experience

• Spoken Word Artiste · Self Employed Writer2017-11-01 –

  Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product. Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly. Contributed to creative process through original ideas and inspiration. Participated in creative brainstorming sessions to develop new ideas or improve existing ones.

• Author · Mustard Seed Poetry2022-05-01 –

  Built a loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms. Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback. Overcame writer's block with creative problem-solving techniques that led to breakthroughs in plot development or character creation. Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.

• Sales Associate · Caribbean Flava2021-09-01 – 2023-07-01

  Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Exceptional customer service Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions about sizing, accessories, and merchandise care. Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to build rapport and loyalty.

• Diversity Ambassador · Niagara University2022-03-01 – 2023-05-01

  Directed Students to the correct avenue of service. Answered phones and give appropriate assistance when possible. Modified databases, spreadsheets, and create publications. Represented office of multicultural affairs.

• Student Assistant · Niagara County Community College2019-01-01 – 2021-05-01

  Greeted students at the front desk. Updated bulletin board with upcoming events. Provided coverage in the absence of superior authority. Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly. Collaborated with team members on event planning and execution, resulting in successful campus events and activities. Completed special projects assigned by supervisors Education within specified deadlines while balancing regular duties effectively. Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.

• Covid-19 Screener · Niagara County Community College2020-08-01 – 2020-12-01

  Sat at the front desk and screened everyone that entered the building Assisted visitors when appropriate Communicated the importance of screening to visitors

• Student Ambassador · Niagara County Community College2019-09-01 – 2020-05-01

  Distributed publication around campus Assisted in preparation for campus events Provided coverage in the office Participated in the Student panel for significant campus events

• Student Assistant · Niagara County Community College2019-05-01 – 2019-08-01

  Assisted students in signing up for classes Communicated experiences as a student to help first-year students Ensured there were resources in the office for secretaries Ran errands for supervisors

Education

• Niagara UniversityBachelor's degree, Communication and Media Studies
• Niagara County Community CollegePublic communications, Public Relations/Image Management
• Niagara UniversityBachelor, Communication and Media Studies
• Niagara County Community CollegeAssociate, Public Communication

Similar talent on Pangea

Raiha Z.Founder of Connected | Connection ConsultantNew York, NYMichelle R.Innovative writer and climate communicator with a knack for research and storytellingConnecticut, USAPhoenix B.Social Media DirectorToronto, ONKKatie W.Storyteller, Bibliophile, & Lifelong Learner