John Jacob

About

Product and Customer Success Manager with over 5 years of proven success working in startup, consulting, venture capital and non-profit environments. Built and scaled B2B/B2C SaaS products across areas such as AI, Cloud, Database Management, Healthcare, and Education. Worked with customers across small businesses, startups, mid-market, and enterprises. Learned about startups through Y Combinator’s Future Founders course where I learn from founders of Loopt, Facebook, Twitch, Weebly, and more. I partner with CEOs and exec teams to drive product-led growth, optimize onboarding and implementation, and accelerate traction. Key strengths include: • Driving ARR from $0 to $100K in 6 months through rapid experimentation and campaigns. • Boosting enterprise acquisition by 35% while maintaining 90% retention • Shaping MVP architecture and building data foundations to drive product experiments and growth • Leading high-scale, cross-functional initiatives from concept to launch • Empowering teams with a servant leadership approach to deliver real impact 🔧 Tech & Tools: AI: OpenAI, Anthropic, Cursor, Lovable, Tempo, Bolt, v0 Design: Figma, Adobe XD, Canva, Balsmiq CRM & Marketing: Salesforce, HubSpot, Marketo Analytics: Amplitude, Segment, ChartMogul Collaboration: Jira, Miro, Slack, Asana Programming: Python, JavaScript, SQL 📈 Skills: Customer Onboarding, Communication, Product-Led Growth, Roadmaps, MVP Development, UX Research, Experimentation, A/B Testing, Strategic Product Marketing, Sales Operations, Data Analysis, SEO, GEO Currently seeking my next opportunity in Product/Project Management, Customer Success, or Growth. If you’re building mission-driven products, let’s connect! 📧 pm.johnjacob@gmail.com

Experience

• Co-founder & Head of Digital · Throneway02-01-2018

  • Organized the logistics, operations, and marketing of events including three national conferences (500+ attendees), two concerts (400+ attendees), and twenty regional retreats. • Led a team to produce and market 12+ social media series’ which were viewed by over 150,000 people and resulted in 160% growth in followers across various platforms. • Analyze user data to develop marketing strategies which include organic growth tactics, search engine optimization (SEO), and ad campaigns. • Overseeing content creation, media initiatives, digital marketing, social outreach, user engagement and partnerships.

• Digital Marketing Manager · LiveDifferent05-09-2022 – 11-01-2022

  • Led all digital marketing initiatives and helped grow post-Covid depleted sales numbers by over 65%. • Created 3 digital campaigns for local programs and international development; created landing pages, tracked analytics, crafted email campaigns, created successful social ads, managed SEO, and developed sales/marketing automations. • Along with primary duties, acted as Partnerships/Sales Coordinator; developed relations with 50+ school board executives, funnelled accounts from inquiry stage to full partnership, and managed post-sale account growth. • Used various tools such as Salesforce, Mailshake, Mailchimp, Zapier, Discord, Trello, ClickUp, Google Analytics, Google Ads, Meta Ads, and Sprout Social.

• Product & Growth Consultant · HyperOffice05-03-2021 – 06-24-2022

  • Worked on scaling WorkMap.ai - a new cloud-based relational database management and workflow automation system. • Grew client user base by 25% by developing creative digital marketing and sales strategies. • Managing the entire sales pipeline from prospect inquiries to client onboarding while keeping high retention. • Assisted with product marketing (email/ad campaigns, blogging, PR outreach, SEO), product management (roadmapping, sprints, product feature launches), and development (bug testing). • Using various tools such as OnceHub, Pipedrive, Mailchimp, HubSpot, Jira, Loom, Google Analytics, and Gitbook.

• Market Researcher · Underdog Labs05-03-2021 – 12-17-2021

  • Conducted research for early-stage startups within 15 American university eco-systems. • Developed scouting strategies through assessment of product-market fit, founder fit, and mission; used these strategies to present 50+ viable startups as investment opportunities.

• Designer · IKEA07-06-2020 – 06-12-2021

  Create 2D and 3D interior design solutions for clients by analyzing spatial constraints, budget, and aesthetic style. Convert designs into high volume sales ranging from $20,000 to $50,000 weekly.

• Ontario Regional Coordinator · Jesus Youth Canada12-04-2017 – 12-18-2020

  • Oversaw the implementation of youth ministry in Toronto, Hamilton, London, and Niagara. • Coordinated three conferences for teens and young adults (100+ attendees), while overseeing mobilization, marketing, and finances. • Proposed and created a legal waiver form for event participants along with national executives. • Directed weekly seminars via Zoom for high school students and campus youth.

• Order Processing Specialist · Amazon.com05-04-2020 – 07-03-2020

  • Completed over 700 orders per day for both incoming and outgoing Fulfilled by Amazon (FBA) distribution. • Analyzed existing methods and collaborated with managers to create new workflow solutions to optimize logistics processes for outgoing delivery.

Education

• Ryerson UniversityBachelor's Degree, Aerospace Engineering

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