Mohammad Mansoor

About

I love building things and solving problems. With 23+ years of agile product management experience with medium to large scale products, I've assumed the role of 'head of products', 'product manager' and 'product owner' in my most recent assignments. I consider discovery & requirements gathering, backlog creation & maintenance and planning & executing of roadmaps as my bread and butter vocation. I've received formal training in business analytics for decision-making, and my technical makes me an ideal fit to speak both tech and business.

Experience

• Technical Writer · Boston Consulting Group (BCG)04-01-2022 – 12-01-2023

  Created user and dev documentation for an artificial intelligence (AI) based product to optimize pricing, markdowns, and promotions for one of the largest retail chains in North America. Skills Applied: Interpersonal Skills · Technical Writing · Business-to-Business (B2B) · Technical Documentation

• Freelance Product Manager · Toptal09-01-2019

  Toptal is an exclusive network of the top 3% of the world's software developers, designers, product managers and finance experts in the world. Skills Applied: Product Design · Presentations · Technical Presentations · Communication · Problem Solving · Digital Marketing · Software as a Service (SaaS) · Cross-functional Team Leadership · Positioning (Marketing) · Analytical Skills · Interpersonal Skills · Market Analysis · Key Performance Indicators · Product Strategy · Team Management · Scrum · User Experience (UX) · Software Development · Requirements Analysis · Product Discovery · Consumer Products · Agile Project Management

• Technical Writer · Overjet05-01-2023 – 08-01-2023

  Created user documentation for an artificial intelligence (AI) based product to make insurance decisions on dental procedures, emphasizing interactivity, navigation, and skimmability. Redesigned existing documentation into highly visual and interactive slideshows. Skills Applied: Software as a Service (SaaS) · Interpersonal Skills · Technical Writing · Business-to-Business (B2B)

• Product Manager · The Service and Connection Company04-01-2023 – 07-01-2023

  Increased short term (D1-D7) retention by more than20% by A/B testing onboarding flows Wireframed new UX for low-performing sections of the website to increase engagement for some features by 50% Established behavioral analytics dashboards for measuring acquisition, engagement and conversion metrics. Skills Applied: Product Design · Presentations · Problem Solving · Analytical Skills · Interpersonal Skills · Key Performance Indicators · Wireframing · Software Development · Customer Experience Design · Consumer Products

• Product Manager · Unwynd05-01-2021 – 01-01-2023

  Co-created the first pitch for an activities-based social network that raised the initial $100,000 angel funding. Conducted user research to explore customer pain areas. Created the backlog, hired the team, and built the first MVP. Crafted the company persona and drafted the first marketing copy. Established a high-performance team culture with an emphasis on accountability and ownership. Skills Applied: Product Design · Presentations · Communication · Problem Solving · Digital Marketing · Cross-functional Team Leadership · Positioning (Marketing) · Analytical Skills · Interpersonal Skills · Market Analysis · Key Performance Indicators · Product Strategy · Team Management · Project Management · Scrum · User Experience (UX) · Wireframing · Software Development · Requirements Analysis · Backlog Management · Product Discovery · Technical Documentation · Engineering Management · Comparative Market Analysis · IT Business Analysis · Customer Experience Design · Jira · User Stories · Marketing · Consumer Products · Agile Project Management

• Business Analyst · Orange Basket05-01-2021 – 08-01-2021

  Performed tech research and comparison to select the optimum tech platform to build a grocery shopping eCommerce business for CPG items in North Africa. Performed time and cost estimation and created a product roadmap. Led the off-site development team in executing the development roadmap. Performed tech research and comparison to select the optimum tech platform to build a grocery shopping eCommerce business for CPG items in North Africa. Performed time and cost estimation and created a product roadmap. Led the off-site development team in executing the development roadmap. Skills Applied: Communication · Problem Solving · Positioning (Marketing) · Analytical Skills · Interpersonal Skills · Market Analysis · Product Strategy · Team Management · Project Management · Scrum · User Experience (UX) · Software Development · Requirements Analysis · Backlog Management · Product Discovery · Technical Documentation · Engineering Management · Comparative Market Analysis · IT Business Analysis · Customer Experience Design · User Stories · Consumer Products

• Project Manager · Stanley Black & Decker05-01-2021 – 06-01-2021

  Worked with senior executives to build a project roadmap. Coordinated efforts across multiple teams to support the launch of new eCommerce properties: Business owners, content, marketing, development, and more. Performed a status information collection and rollups to present an accurate picture of the project regarding progress and P&L. Worked with senior executives to build a project roadmap. Coordinated efforts across multiple teams to support the launch of new eCommerce properties: Business owners, content, marketing, development, and more. Performed a status information collection and rollups to present an accurate picture of the project regarding progress and P&L. Skills Applied: Presentations · Communication · Interpersonal Skills · Team Management · Project Management · Scrum · Software Development · Backlog Management · Engineering Management · Agile Project Management

• Head of Products · Technology Rivers LLC11-01-2019 – 09-01-2020

  Technology Rivers is a software development agency in Metro DC Area and specializes in mobile software product development services and app technology. Technology Rivers is a software development agency in Metro DC Area and specializes in mobile software product development services and app technology. Skills Applied: Product Design · Presentations · Technical Presentations · Communication · Problem Solving · Software as a Service (SaaS) · Cross-functional Team Leadership · Analytical Skills · Interpersonal Skills · Market Analysis · Key Performance Indicators · Product Strategy · Team Management · Business-to-Business (B2B) · Project Management · Scrum · User Experience (UX) · Wireframing · Software Development · Requirements Analysis · Backlog Management · Product Discovery · Technical Documentation · Engineering Management · IT Business Analysis · Customer Experience Design · Jira · User Stories · Consumer Products · Agile Project Management

• Consultant New Product Verticals · Bykea04-01-2019 – 07-01-2019

  Bykea is a transportation, logistics, and cash on delivery platform helping move people, parcels, and payments efficiently. As Consultant, New Product Verticals I: - Crafted new lines of business (food and groceries) for a successful motorbike transport and delivery business with over two million users. - Performed extensive competitive research, ranging from Western to Chinese apps, to craft a unique value proposition for Bykea, congruent to the unique socio-ethnic nuances of the Pakistan consumers. - Led a team of experts to create lo, mid, and hi-fidelity wireframes and prototypes for the proposed food and grocery shopping workflows. - Recruited a team of highly accomplished specialists in UXD, product psychology, and UI design. Skills Applied: Product Design · Problem Solving · Positioning (Marketing) · Analytical Skills · Interpersonal Skills · Market Analysis · Team Management · Project Management · Wireframing · Software Development · Requirements Analysis · Product Discovery · Comparative Market Analysis · IT Business Analysis · Customer Experience Design · Consumer Products

• Mentor & Coach · National Incubation Center04-01-2018 – 07-01-2019

  The National Incubation Center is the nation's premier technology incubation center; the most advanced purpose built creative space in Pakistan buzzing with innovators, mentors, change-makers and passionate leaders. As Mentor & Coach, I: - Worked with the following products: An artisan footwear global brand (valued > $1 million), a motorbike delivery platform serving thousands of customers daily, and an immersive electromechanical VR motion platform (that won the National Startup Cup). - Worked with founders to develop go-to-market plans and growth strategies resulting in up to 100% month-over-month (MoM) growth. - Helped founders raise capital (equity and/or grants) by crafting a masterful story for their business and creating a concise pitch deck, and the accompanying financial model. - Helped founders deliver a compelling pitch by leveraging the right tone, timbre, posture, positioning, and eye contact. - Aided startups in the formulation of their product development and technology roadmap, including documenting the functional specifications to a level of granularity that enabled accurate time and cost estimations. - Provided founders with counseling to maintain morale and team cohesion and cope with the immense pressure that comes with the startup life. Skills: Presentations · Communication · Digital Marketing · Positioning (Marketing) · Analytical Skills · Interpersonal Skills · Market Analysis · Key Performance Indicators · Technical Writing · User Experience (UX) · Product Discovery · Technical Documentation · Comparative Market Analysis · Customer Experience Design · User Stories · Marketing · Consumer Products

• Consultant (Growth & Scaling) · IconBunny04-01-2018 – 10-01-2018

  Discretelogix is a technology solution provider serving over a thousand clients worldwide, an ecommerce player operating in over three continents, and creator of the world's biggest single-source icon library! As Consultant, Growth & Scaling, I: - Designed and executed a Kickstarter Campaign for IconBunny that raised $24,000 (http://bit.ly/ibkick) - Performed exhaustive research of successful and failed crowdfunding campaigns to identify best practices and pitfalls to avoid. - Surveyed hundreds of digital content creators to identify their needs, wants, pains and workflows to handcraft a unique value proposition to offer in the crowdfunding campaign. - Leveraged the insights obtained by the user research to design optimal and easy to understand 'rewards' for backers. - Created a project plan for the KickStarter campaign including financial plan, marketing partnerships, content creation plan (including the video, graphic and text elements that make up the campaign design) and executed on it. - Designed the post-campaign communications plan to timely communicate with the backers regarding project milestones and rewards delivery. Skills Applied: Communication · Digital Marketing · Cross-functional Team Leadership · Positioning (Marketing) · Analytical Skills · Interpersonal Skills · Market Analysis · Team Management · Project Management · Consumer Products

• Founder & CEO · Touch'd Technologies11-01-2013 – 03-01-2018

  Touch'd is a mobile Personal Relationship Manager that helps users focus on and strengthen key relationships in an overconnected world. It's used by thousands of users and is evolving into the world's first cognitive relationship management product, powered by IBM Watson™. As CEO, I: - Grew Touch'd from just an idea that had been germinating in my mind to the Google Play Store by raising over $100,000 in angel money, building a rock star team, and creating a world-class product. - Secured a partnership with Google to promote Touch'd on various Google properties together. - Oversaw the creative side, branding, UI, UX, gamification, product roadmap, recruiting, sprint planning, and the relationships between design, engineering, and marketing. - Pitched the product to local and international pitch competitions and garnered international press coverage. - Created a world-class team culture with a high development velocity while offering unlimited leaves, telecommuting, flexible timings and free snacks while maintaining the right degree of accountability for the team and mission. - Selected as one of the top 50 startups globally (out of thousands) to join the FounderX investor roadshow in Silicon Valley. Skills: Product Design · Presentations · Communication · Problem Solving · Digital Marketing · Cross-functional Team Leadership · Positioning (Marketing) · Analytical Skills · Interpersonal Skills · Market Analysis · Key Performance Indicators · Product Strategy · Team Management · Project Management · Scrum · User Experience (UX) · Wireframing · Software Development · Requirements Analysis · Backlog Management · Product Discovery · Technical Documentation · Engineering Management · Comparative Market Analysis · Customer Experience Design · User Stories · Marketing · Consumer Products · Agile Project Management

• Director · Founder Institute09-01-2016 – 09-01-2017

  The Founder Institute is the world’s premier startup launch program for talented entrepreneurs. Based in Silicon Valley and with chapters across 60 countries, the Founder Institute's mission is to "Globalize Silicon Valley" and build sustainable startup ecosystems worldwide. As Director, I: 1. Empowered young founders coming into the program with vague ideas and knowing very little about entrepreneurship (usually with a full-time job), into becoming confident, highly focused leaders geared for success. 2. Helped founders distill a germ of an idea into a robust business model, complete with a concise (one-page) business plan and a crisp, clear and sellable elevator pitch. 3. Drilled the founders into upping their game by making them data-driven and accountable, and forcing them to either level up or quit. 4. Helped founders deliver a compelling pitch by leveraging the right tone, timbre, posture, positioning and eye contact. 5. Provided founders with counseling to cope with the immense pressure that comes with the startup life. Skills Applied: Presentations · Communication · Positioning (Marketing) · Analytical Skills · Interpersonal Skills · Market Analysis · Key Performance Indicators · User Experience (UX) · Product Discovery · User Stories · Marketing · Consumer Products

• Product Manager · LMKR04-01-2006 – 11-01-2013

  LMKR is a petroleum technology company with a global footprint, servicing F500 clients in over 80 countries, and an extensive portfolio solutions in reservoir-centric interpretation, modeling and analytics. 1. Created a next-gen experiential oil and gas exploration simulator used by Petronas University to train its graduate students 2. Created and a financial training simulator to train Halliburton executives. 3. Oversaw the technical decision-making, creative side, branding, UI, UX, gamification, product roadmap, recruitment, sprint planning, and the relationships between design, engineering, and marketing. 4. Worked as the Project Manager for the "E-Services at CDA" project. This project was a million dollar ERP project, and included analysis, design, development, implementation, data digitization and M&S for seven domains including Human Resource Management, Financial Planning and Budgeting, Project Management, and Automated Web Billing. 5. Acted as a Business Analyst for The Ministry of Food, Agriculture and Livestock. The project involved the automation of internal business processes to serve individual farmers and livestock holders and remote sensing to capture crop yield and production data for planning and performing historical correlation. 6. Performed client coordination and eliciting, defining and documenting the requirements for the project, and supporting the generation of the architecture and design documentation. Skills Applied: Product Design · Presentations · Technical Presentations · Communication · Problem Solving · Software as a Service (SaaS) · Cross-functional Team Leadership · Positioning (Marketing) · Analytical Skills · Interpersonal Skills · Market Analysis · Key Performance Indicators · Product Strategy · Team Management · Business-to-Business (B2B) · Scrum · User Experience (UX) · Wireframing · Requirements Analysis · Backlog · Management · Product Discovery · Customer Experience Design · Marketing · Agile Project Management

• Head of Division · NESCOM04-01-2002 – 04-01-2006

  The National Engineering and Scientific Commission (NESCOM) is a civilian controlled scientific and engineering research organization of Pakistan, responsible for carrying out R&D in information technology and aerospace engineering, specializing in the design and production of communication systems and aerodynamic vehicles for the Pakistan Armed Forces. As Head of Division in the Special Projects department, I: 1. Defined and documented the requirements for a large-scale information system for the Defense Department. It was a real-time, mission-critical C4I2SR system (Command, Control, Communications, Computers, Intelligence, Information, Surveillance, and Reconnaissance) involving customized spatial RDBMS for defense assets, GIS, content management and real-time messaging on strategic communications channels. 2. Supervised the execution of three tightly-coupled sub-projects within the program, from requirements gathering, analysis, development, deployment to maintenance. 3. Acted as the primary liaison between the development team and stakeholders from the strategic defense forces. 4. Defined software quality assurance policies for the organization and tailored the IEEE/EIA 12207 standard and the Rational Unified Process to match the requirements of the organization and the project. Skills Applied: Product Design · Presentations · Technical Presentations · Communication · Cross-functional Team Leadership · Analytical Skills · Interpersonal Skills · Market Analysis · Product Strategy · Team Management · Project Management · Software Development · Requirements Analysis · Technical Documentation · Engineering Management · Comparative Market Analysis

• Senior Software Engineer · NetSol Technologies (NASDAQ: NTWK)08-01-2000 – 04-01-2002

  NFS is a successful lease management product that facilitates all phases in a leasing contract, from contract activation, to transfer of assets to the lessee. NFS is NetSol Technologies’ flagship product, used by customers in three continents. As a Senior Software Engineer in the Contract Management System (CMS) team, I: 1. Developed the front-end UI based on user requirements for NFS, NetSol's (NASDAQ: NTWK) flagship finance and lease management product, used by customers in three continents. 2. Led the effort to translate user requirements into software design for the Contract Management System (CMS), one of the core modules of the financial suite of applications. Skills: Software as a Service (SaaS) · Analytical Skills · Interpersonal Skills · Business-to-Business (B2B) · Software Development · Requirements Analysis

Education

• Ghulam Ishaq Khan Institute of Engineering Sciences and TechnologyMS, Computer Systems Engineering

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