Jolai Mills

About

With a solid foundation from Mountain View High School, I have built a diverse career in customer service and caregiving. Since September 2020, I have been dedicated to providing nurturing care as a Babysitter/Nanny. My experience expanded at Walmart from August 2022 to March 2023, where I excelled in fulfilling online orders and delivering exceptional customer service. Currently, I am a Customer Service Representative at U-Haul Moving & Storage, where I manage rentals, maintain equipment, and enhance customer relationships through effective communication and CRM systems. My roles have honed my skills in customer interaction, inventory management, and teamwork, making me a versatile and reliable professional.

Experience

• Babysitter/Nanny · Caregiver09-01-2020

  Provides care to children inside and outside the home.

• Customer Service Representative · U-Haul Moving & Storage06-01-2024

  Assisted customers with products and services, managed rentals and inventory, prepared invoices, inspected and maintained equipment, installed equipment, filled propane, drove a forklift, accepted returns, and maintained the facility. Delivered exceptional customer service, identified upselling opportunities, developed customer relationships, and utilized CRM systems.

• Wal-Mart Associate · Walmart08-01-2022 – 03-01-2023

  Located, prepared, and packaged merchandise for online orders, ensured order accuracy, made product substitutions, ensured product quality, and staged orders for pickup. Delivered outstanding customer service, implemented sales techniques, maintained product knowledge, processed transactions, managed inventory, and collaborated with team members.

Education

• Mountain View High SchoolHigh School
• CourseCareers

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