KIMBERLEE PUCCIO

About

Dynamic and highly organized professional with 20+ years of experience in administrative operations and customer service excellence. Skilled in streamlining processes, managing high-volume workloads, and improving efficiency in fast-paced environments. Experience includes customer engagement using CRM tools, shipping/packaging support, retail and cashier operations, office coordination with accounts payable/receivable and payroll, regulated documentation compliance, and caregiving support, with strong scheduling, appointment coordination, and client relationship management.

Experience

• Independent Consultant · Avon01-01-2022

  • Build and maintain client relationships through personalized consultations and consistent follow-up • Conduct product demonstrations and manage customer engagement using CRM tools • Resolve customer inquiries efficiently to maintain satisfaction and retention

• Sales Associate Retail (Clerical) · Ocean State Job Lot | Township of Deptford, NJ05-01-2025 – 08-01-2025

  • Provided efficient customer service in a high-volume retail environment • Processed transactions accurately and maintained balanced cash drawers • Supported merchandising and inventory organization to improve store operations

• Personal Assistant/Caregiver · Independent Contractor - Self Employed | Westville, NJ07-01-2019 – 05-01-2025

  • Supported clients with daily living activities, scheduling, and household management • Coordinated appointments and prepared meals based on client needs • Monitored and recorded vital signs as directed by healthcare professionals

• Customer Service Associate · The UPS Store 5991 | Mantua, NJ09-01-2021 – 01-01-2022

  • Assisted 50–200 customers daily in a fast-paced retail environment • Managed packaging, shipping, and cash handling responsibilities • Ensured accuracy in mail processing and customer transactions, which resulted in 90% in return customers.

• Cashier · Dollar Tree Stores | Somerdale, NJ10-01-2017 – 09-01-2019

  • Delivered high-speed customer service, reducing wait times by approximately 40% • Built a loyal customer following through consistent and friendly service • Operated register systems and supported store operations and stocking • trained new hires, promoted to assistant mngr during holidays due to efficiency and speed.

• Office Coordinator · Chuck's Plumbing | Wenonah, NJ11-01-2011 – 06-01-2019

  • Increased sales by approximately 45% through improved organization, marketing, and process efficiency • Managed accounts payable/receivable, payroll, and office financial operations • Implemented workflow and filing systems that improved overall efficiency

• Documentation Specialist · Siegfried-USA. Inc. | Pennsville, NJ04-01-2011 – 10-01-2011

  • Maintained regulated documentation and ensured compliance standards • Supported data entry and document control processes

• Promotional Representative · Allstate Promotions | Philadelphia, PA03-01-2006 – 12-01-2010

  • Scheduled consistently for 4 recurring monthly events due to strong performance • Represented brands at events and trade shows to increase engagement

• Transportation Clerk · UPS Mail Innovations | Swedesboro, NJ12-01-2007 – 02-01-2010

  • Developed and maintained courteous and effective working relationships as the Direct Assistant to the Transportation Manager. • Managed payroll for 20 drivers with accuracy and timeliness • Scheduled 30–40 daily pickup and delivery appointments • Coordinated logistics, invoices, and driver communications

• Administrative Assistant · Contemporary Staffing Solutions (CSS) | Mount Laurel, NJ06-01-2006 – 12-01-2007

  • Provided administrative support across multiple client environments • Managed scheduling, data entry, and documentation tasks

• Call Center Representative · South Jersey Newspapers | Woodbury, NJ11-01-2005 – 04-01-2006

  • Handled high-volume customer calls and processed billing transactions • Maintained accurate customer records and order entries

• Radiology File Room Clerk · BOOTH RADIOLOGY01-01-2004 – 01-01-2005

  • Maintained patient files and supported medical record organization • developed x-rays & assisted x-ray tech w/ patients and loading & unloading films

• Receptionist · Accu Staffing Agency | Woodbury, NJ01-01-2001 – 01-01-2004

  • Provided administrative support including scheduling, payroll assistance, and data entry

• Administrative Assistant · TECH DATA | Swedesboro, NJ11-01-1998 – 01-01-2001

  • Promoted within one year due to strong performance • Managed payroll, purchasing, onboarding, and administrative coordination

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