Joseph Laguerre

About

With a Bachelor's degree in Creative Writing from Full Sail University and currently pursuing a Master of Arts in Creative Writing - Screenwriting at Southern New Hampshire University, this individual has a strong educational background in writing. Their professional experience includes roles such as Content Writer at Total Apex Sports, Content Moderator at Twitch Channels, and Remote Debt Negotiator at Newport Legal Group. They have also worked in customer service and management roles at companies like ACE Cash Express and Nationwide Insurance. With a diverse skill set in writing, content moderation, debt negotiation, and customer service, they bring a unique blend of experiences to the table.

Experience

• Content Writer · Total Apex Sports03-01-2024

  Writing for multiple sports mediums such as the NBA, NFL, and others. Wordpress with Yoast SEO, RankMath have been used.

• Content Moderator · Twitch Channels10-01-2020

  Moderating multiple Twitch content creator's channels, assisting my content creators with personal branding, organizing content in the streamers Google Drive folder, assisting content creators with choosing brands to partner with.

• Remote Debt Negotiator · Newport Legal Group05-01-2021 – 03-01-2024

  Negotiating debts for clients of Newport Legal Group

• Room Monitor · BlueprintNYC01-01-2021 – 01-01-2021

  Monitor the Zoom chatrooms during the conference, Answer any tech related questions from presenters and/or participants, Setting up breakout rooms for the presentation, Share PowerPoint slides if presenter has tech issues.

• Debt Negotiator · The Oliver Law Group08-01-2019 – 12-01-2020

  Provide administrative support for multiple affiliate companies under our umbrella. Debt negotiator for over 400 clients under The Oliver Law Group and Settlement Assist.

• Driver · Uber09-01-2017 – 08-01-2019

  Driver fares within the Miami / Fort Lauderdale Area and providing local knowledge of the area to fares.

• Sales Associate · ACE Cash Express01-01-2018 – 12-01-2018

  Processing payday Loan applications, upsell products, process wire transfer sends and receives, processed check cashing transactions, opening and closing paperwork, ordering inventory.

• Customer Service Representative · Nationwide Insurance11-01-2016 – 09-01-2017

  Servicing inbound calls from agents, members, and 3rd parties. Changing policy information per request, reset password on online accounts, providing proof of insurance to members, answering customer service inquiries for members.

• 2nd Assistant Manager · Yankee Candle05-01-2015 – 12-01-2016

  Cash handling, fronting store, evaluated store associates, opening and closing paperwork, visual merchandising, met sales goals consistently, shipping management, greeted and assisting guests.

• Center Manager · ACE Cash Express09-01-2013 – 11-01-2016

  P&L management, marketing to local businesses, upselling products, scheduling, managing staff, customer service, ordering inventory, sales management, opening and closing paperwork, training new associates, conducting initial phone/in person interviews.

Education

• Southern New Hampshire UniversityMaster of Arts - MA, Creative Writing - Screenwriting
• Full Sail UniversityBachelor's degree, Creative Writing
• Coral Springs High SchoolHigh School, General Education

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