Julia D Takishita

About

Throughout my experiences as a professional, I have managed administrative staff, mail room employees, and paraprofessional and professional staff; maintained large budgets of over two million dollars; researched, created, and edited essential documents, newsletters, correspondence, and compliance spreadsheets; planned and implemented programming and training; worked closely and effectively with military personnel, staff, and students both domestic and foreign. Specialties: I have had the good fortune of being able to live in or to visit over 30 countries and I speak several languages including Spanish and Japanese. I have thoroughly enjoyed working with the military and with children through my various positions. My career goal is to secure a position with a well established organization where I can effectively utilize my expertise in human relations, project management, staff recruitment and retention, as well as, best practice financial strategies.

Experience

• Lead Support Relationship Manager | Recruiting Manager | Human Resources · Blue Prism2019-05-01 –

  As part of the Global Support organization, I am responsible for identifying and driving critical customer incidents through to conclusions for strategic clients. I work closely with these clients to understand their business motivations and to help them achieve their goals using Blue Prism products. Keeping the clients up to date with product improvements and assisting in their success is key. I create and provide Onboarding sessions for new clients to their selected support packages and troubleshoot areas of difficulty during release cycles help clients capitalize on their Blue Prism investment. In order to help support the Global Support team, I provide soft skills training and lunch and learns to further their communication skills.

• Customer Support Specialist · Hayes Software Systems2015-03-01 – 2019-01-01

  Subject Matter Expert for TIPWeb-IM, TIPWeb-IT, RFID, and Get Help applications. First Point of Contact for customers via phone or email for assistance with all Hayes' applications. Triage all cases and escalate, as needed. Assist QA with testing of new releases, defects, and enhancements of applications. Instrumental in Sales Account Manager on-boarding process with regards to Training Program. Product Line Ambassador for Training Revenue. Training Coordinator for all paid sessions (onsite and webcast): quote production; printed materials requisitions; selection and maintenance of training calendar; scheduling Trainers for sessions; creation of webcast training, Hot Topics, and Enhancements; Team Fun Leader, and other duties as assigned.

• Showroom Manager · More Space Place2011-11-01 – 2014-08-01

  Oversee daily operations of Showroom. Product introduction to new customers. Schedule all installations with customers and with warehouse personnel. Order all products and materials for installation projects. Maintain accurate records for customer files and records, as well as, update and maintain Salesforce application with pertinent customer data and scheduled installations.

• Project Manager · American Campus Communities2007-01-01 – 2010-12-01

  Oversee start up policies, procedures and documentation to be used by both on-site staff and Navy personnel Facilitate a hiring event for staff and participate in residential lease up process Review residential correspondence including newsletters, flyers, and corrective notifications Produce, record, and analyze Utility Tracker Program for the project in order to implement budgetary process Create and update property website, compliance documentation, vacancy reporting, and customer service surveys Participate in Asset Management meetings and maintain accurate records Coordinate with Navy Protocol Officer for Grand Openings, Ribbon Cutting Ceremonies, large public events, etc. Compile and maintain Service Contract Database Related Experience: Team Lead -Lease Auditor for annual SOX compliance Research for additional Human Resources services Assist in collection of delinquent accounts Acquisition of information for disposition properties.

• Assistant Community Manager · Army Hawaii Family Housing2005-01-01 – 2006-11-01

  Assistant Community Manager, Army Hawaii Family Housing, Honolulu, Hawaii Oversaw daily operations of housing office and acted in the Community Manager’s absence Facilitated all residential movement: move- ins and move- outs including leasing, inspections, and financial exchanges Reviewed all residential correspondence including newsletters, flyers, and corrective notifications Received, recorded, and scheduled maintenance requests Supervised office staff and coordinated efforts with maintenance staff and technicians.

• Director of Residence Life · Ohio Northern University2001-07-01 – 2004-06-01

  Worked effectively with office personnel and mail room employees, directly supervised 75 paraprofessional student staff members,and maintained open communication with 1900 residential students, Managed 11 residential facilities and served as a liaison between said facilities and campus offices, Served as a disciplinary educator during judiciary proceedings, Generated a positive atmosphere and continued high morale for both staff and students, Maintained a budget of over $ 2.5 million dollars including office operations, facilities management, programming, and equipment, Orchestrated university wide social, educational, and multicultural programming, Created and facilitated a two week training course for 75 paraprofessional staff members, Organized continuing education seminars for 75 staff members on a bi-monthly basis.

• Crew Relations Manager · Royal Caribbean International1993-12-01 – 2000-06-01

  Initiated communication with department heads, immigration, customs and port officials, Supervised and scheduled duty for 13 staff members, Oversaw front desk operations: guest concerns, conflict management, cabin assignments, monetary management, computer use, Calculated and distributed payroll in cash for 600 crew members, Planned and orchestrated social activities for over 800 crew members, Facilitated training for all new crew members, numbers ranged from 25 to 50 participants every two weeks.

Education

• Bowling Green State UniversityMasters, College Student Personnel
• The University of FindlayBA, Spanish Business

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