Kai-Yu Chang

About

With a robust foundation in Information Studies from The University of Texas at Austin and a Bachelor's in Business Administration from National Taiwan Normal University, I am a dedicated UX Researcher at the National Disability Center for Student Success. My role focuses on enhancing digital accessibility, aligning with federal grant standards. Previously, I served as a Teaching Assistant for NTU's Critical Thinking and Problem Solving course, where I optimized the course website and facilitated communication among stakeholders. As an SEO Content Writer at CakeResume, I integrated SEO with UX principles to create engaging content. My experience as a Product Management Intern at Shopee involved improving seller platform usability, resulting in a significant increase in service adoption. Additionally, I contributed to marketing strategies as an Integrated Marketing Intern at Cathay Financial Holdings. My diverse experiences reflect a commitment to improving user experiences and accessibility across platforms.

Experience

• UX Researcher · National Disability Center for Student Success09-01-2024

  Drove accessibility improvements by working closely with students and staff, turning their digital platform interactions into concrete design changes that went beyond basic ADA requirements. Built a research-backed roadmap that made educational resources more accessible while meeting federal grant standards.

• SEO Content Writer · CakeResume01-01-2022 – 05-01-2023

  Created 20+ engaging articles that blended SEO best practices with UX principles, working directly with designers to ensure content flowed naturally with interface designs.

• Product Management Intern · Shopee01-01-2021 – 07-01-2021

  Improved seller platform usability through data-driven research, gathering insights from 110,000 sellers via surveys and A/B testing. Partnered with design and engineering to roll out UX improvements that drove a 15% increase in seller service adoption.

• Integrated Marketing Intern · 國泰金融控股股份有限公司 (Cathay Financial Holdings)07-01-2020 – 08-01-2020

  Assisted in developing marketing strategies and campaigns, contributing to the company's integrated marketing efforts.

Education

• The University of Texas at AustinMaster's degree, Information Studies
• National Taiwan Normal UniversityBachelor's degree, Business Administration

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