Kaley Johnson

About

I have been passionate about writing and reading from a young age, with a particular fascination for storytelling and its ability to transport us to different worlds. Additionally, my experience in writing and rhetoric has allowed me to hone skills that extend beyond storytelling, equipping me to write effectively on a wide range of topics and for various purposes. My background in customer service and hospitality has also strengthened my communication abilities. I am committed to continuous personal and professional growth, and I am eager to take on new challenges throughout my career so that I can demonstrate my capabilities both to my employer and to myself.

Experience

• Freelance Writer · Freelance2025-07-01 –
• Area Sales and Catering Coordinator · Sage Hospitality Group2025-04-01 –
• Front Desk Supervisor · Sage Hospitality Group2024-10-01 – 2025-06-01

  Guest Services: manage the check-in and check-out process, warmly greet guests, and ensure they feel welcomed and comfortable throughout their stay. Collaborate with other departments to swiftly and effectively address and resolve guest concerns. Reservations and Inquiries: Respond to phone and email inquiries from current, past, and potential guests. Facilitate reservations and utilize upselling techniques when appropriate to enhance the guest experience. Payment Processing: Utilize check-in/check-out software to accurately post charges, issue receipts and process payments, ensuring a seamless and satisfying check out experience for guests. Management: Make informed, executive decisions to ensure guest satisfaction, employ effective communication techniques to instill trust and confidence in guests, while fostering a sense of reliability. Utilize leadership skills to guide and empower junior team members, promoting a collaborative and supportive work environment.

• Front Desk Agent · Sage Hospitality Group2024-07-01 – 2024-09-01
• Floor Lead · Skechers2022-05-01 – 2024-05-01

  Customer Service: greeting and guiding through store, answering any questions Checking out customers Management: managing other employees, communication, problem solving, mentoring

• Editorial Intern · Bookstr2023-05-01 – 2023-09-01

  Pitch book-related article ideas Write articles to be published on the website Attend planning and brainstorming meetings Work with other interns and editors on collaborative articles, pieces, and projects

• Sales Associate · Five Below2021-05-01 – 2021-08-01

  Customer Service Restock Check out

• Barista · Long Tea Austin2019-05-01 – 2020-03-01

  Make and serve bubble tea drinks Take orders Refill toppings and syrup

• Style Advisor · Justice2018-05-01 – 2019-05-01

  Customer Service: greeting and guiding through store, answering any questions Checking out customers Fold and restock

Education

• University of North TexasBachelor's degree, Rhetoric and Composition/Writing Studies

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