Karima Zaghloul

About

With a Bachelor's degree in Languages and Publishing from Università degli Studi di Verona, I have cultivated a diverse professional background. Currently, I work as a Travel Agent at Travel with Karima, where I specialize in planning and selling travel packages, ensuring clients enjoy seamless experiences. Previously, I served as a Language Instructor for a private family, where I developed effective learning strategies and achieved significant language comprehension improvements for my client. My experience also includes guiding tours at the George Washington Masonic National Memorial, where I enhanced visitor experiences through engaging programming. Additionally, I worked as a Technical Support Specialist at Apple, managing customer interactions and resolving technical issues across multiple platforms. My career reflects a blend of language expertise, customer service, and educational skills, underscoring my ability to adapt and excel in various roles.

Experience

• Travel Agent · Travel with Karima05-01-2024

  As a Travel Agent, responsible for planning and selling transportation and accommodations for clients, advising them on travel destinations, and ensuring a seamless travel experience.

• Language Instructor · Private Family02-01-2021 – 09-01-2024

  Responsible for teaching client to master target language, preparing engaging lesson plans and educational materials for easy comprehension. Within 2 months client was able to understand 97% of lessons without breaking from target language. Met with other team members to develop learning strategies. Incorporated recruitment of new candidates to my role, as well as training them.

• Museum Tour Guide · George Washington Masonic National Memorial07-01-2017 – 03-01-2020

  Guided groups of up to 50 people on tours of 1 hour. Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors. Developed tour programming to enhance guest experiences.

• Technical Support Specialist · Apple06-01-2018 – 12-01-2018

  Operated with Salesforce platform from end user side, specifically: Service, Chatter, Cases, Knowledge, Objects, Reports and Dashboards. Managed over 50 customer calls per day, improving personal and company's KPI percentages. Assisted customers in identifying issues and provided solutions to restore service and functionality. Resolved diverse range of technical issues across multiple systems and applications utilizing multiple languages. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

• Università degli Studi di VeronaBachelor's degree, Languages and Publishing

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