Vanessa menendez blanco

About

Professional in Commercial Aviation and Tourism Professional with twenty years of experience in marketing, customer service, and sales across the retail, financial, teaching a foreign language ,hospitality, and telecommunications sectors, with studies in international trade, connecting markets.

Experience

• Bilingual Customer Service Representative · Grupo Punto y Aparte12-01-2014 – 08-01-2022

  • Translation and interpretation of documents between English and Spanish for clients and suppliers. • Data collection and analysis. • Handling of emails, phone calls, and customer service inquiries. • Scheduling and monitoring of suppliers and orders. • Management of import contracts and product purchases. • Preparation of documents for projects and follow-up. • Utilization of Zendesk and Ai.

• Translator and Interpreter from English to medical Spanish · Unknown08-01-2014 – 09-01-2014

  Responsible for translating and interpreting medical documents from English to Spanish.

• English Teacher · ASOCIACIÓN LOS OLIVOS COLLEGE03-01-2014 – 08-01-2014

  • Implementation of Information and Communication Technologies (ICTs) in English teaching. • Promotion of autonomous learning.

• English Teacher · Beijing New Time International Cultural Exchange Co.,Ltd07-01-2011 – 12-01-2012

  • Evaluation of student learning processes. • Focus on technical language problem-solving.

• Institutional Image: Customer service on platform and commercial advisor · Cooperativa de Ahorro y Credito La Rehabilitadora04-01-2009 – 07-01-2009

  Customer Service (Institutional Image) • Collaborative management of technical issues related to products and services. • Customer loyalty and follow-up.

• Salesperson and customer service · Casa e Ideas S.A.04-01-2008 – 12-01-2008

  Customer Service Sales Advisor • Effective resolution of technical issues related to products. • Promotion of additional technical services.

• Production and Hosting of television programs · Best Cable Television Channel02-01-2007 – 12-01-2007

  Audiovisual Content Host for Television • Collaboration in the creation of technical content for television broadcasts. • Guidance and technical assistance during content airing.

• marketing assistant · CONSORCIO CAROLINA12-01-2004 – 08-01-2006

  Marketing Department (Inka Path Hotel) • Management of marketing strategies focused on technical solutions for clients. • Interaction with agencies and tourism offices for technical promotion.

• Marketing Department (Inka Path Hotel)Assistant · CONSORCIO CAROLINA01-01-2005 – 01-01-2006

  Responsible for receptionist duties at CONSORCIO CAROLINA.

• Marketing And Public Relations Assistant · E.M.P. Escuela Superior Privada de Marketing y Publicidad01-01-2002 – 12-01-2003

  As a Public Relations Assistant, I manage interview coordination and student evaluations, ensuring seamless processes. I handle file classification and database entry, ensuring accurate records. I prepare statistical tables for project support and craft press releases, organizing brand positioning for business services.

Education

• Hewlett-Packard FoundationCustomer Relationship Management
• Fundacion Telefonica Movistar EspañaProject Management with Agile Methodologies and Lean Approaches
• Fundacion Telefonica EspañaDigital Marketing
• Fundacion para el Desarrollo Solidario FundadesDesarrollo de fortalezas en habilidades blandas y Call Center
• Universidad Nacional Mayor de San MarcosMetodologia en enseñanza de un idioma extranjero
• Centro Cultural de Idioma CoreanoCurso Intensivo de Coreano
• English and Foreign Language University (EFLU) Hyderabad-IndiaIntermediate-Advanced English Language Proficiency
• Home MariaIntermediate-Advanced English Language Proficiency
• Cooperativa de Ahorro y Credito La Rehabilitadorapublic speaking and course leadership, public speaking and course leadership
• Cruise & Hotel Training Centre PoseidonTraining in Cruise Hospitality Departments
• Instituto Superior Tecnologico ColumbiaCommercial Aviation and Tourism Career, Commercial Aviation and Tourism Career

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