Kathryn Cavan

About

With a strong foundation in social work and political science from The Catholic University of America, I have built a diverse career in customer service and project management. My experience spans roles such as a Greeter for the Boston Red Sox, where I ensured a welcoming atmosphere for guests, and a Premium Services Club Host at Delaware North, delivering exceptional service at TD Garden events. At Kraft Sports Group, I excelled as a VIP Services Concierge, enhancing the experience for Putnam Club members at Gillette Stadium. I also managed the launch and integration of new properties at KAYAK, and as an Implementation Manager at Marriott International, I facilitated the development of training documentation for new software. My career is marked by a commitment to customer satisfaction and effective project execution across various industries.

Experience

• Greeter · Boston Red Sox08-01-2022 – 07-01-2024

  As a Greeter at Boston Red Sox, responsible for welcoming guests and ensuring a positive experience at the venue.

• Premium Services Club Host · Delaware North09-01-2018 – 07-01-2024

  Ensure Delivery of Excellent Customer Service at TD Garden Events, Celtics and Bruins Games, Pre and Post Game Activities for the Customers in the Premium Levels and Lounges.

• VIP Services Concierge · Kraft Sports Group06-01-2017 – 07-01-2024

  Greet and Assist members in the Putnam Club. Ensure Delivery of Excellent Customer Service at Gillette Stadium Events, New England Patriots Games, and Pre and Post Game Activities.

• Implementation Manager, Intermediary Compensation Programs · Marriott International06-01-2023 – 06-01-2024

  Collaborated across multiple teams for an Implementation Plan for new software - MGP. Facilitated the creation of training documentation for Intermediary Support Team.

• Openings & Implementation Manager, Kayak Hotels · KAYAK12-01-2021 – 11-01-2022

  Led the launch of new properties and oversaw the integration of KAYAK's technology into hotel operations and guest experience. Created and executed personalized and fun training programs that helped staff achieve operational goals and enhance customer satisfaction. Collaborated with internal and external teams to coordinate project logistics, solve challenging problems, and offer innovative solutions.

Education

• The Catholic University of AmericaB.A. Degree (80 credits completed), Social Work, Political Science

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