Katrina Ramos

About

With a diverse educational background in UX/UI design, graphic design, and medical terminology, I have honed my skills across various industries. Currently, I am a UI/UX Designer at Trustwell, where I create wireframes and prototypes for SaaS products used by major brands like Whole Foods and Five Guys. Previously, I served as a Product Designer at Moment Studio, focusing on user experience research and design for a B2C social media application. My role as a UX/UI Designer at Moment Studio involved UX research and prototyping for a B2B real estate application. I also have extensive experience in health information management, having worked as an Analyst Technician II at Sentara Health, ensuring HIPAA compliance and improving process efficiencies. My work is characterized by a commitment to user-centered design, collaboration, and continuous improvement.

Experience

• UI/UX Designer · Trustwell10-01-2023 – 12-01-2024

  Create wireframes, prototypes, and mockups to illustrate design concepts and user interactions for Trustwell’s two software as a service (SaaS) products (Genesis Foods & FoodLogiQ) serving users like Whole Foods, Wegman’s, Five Guys, & CAVA. Collaborate with product managers, developers, and other stakeholders to define project requirements and objectives. Design intuitive and engaging user interfaces that align with Human Centered Design (HCD) principles. Provide guidance on user experience (UX) design direction and strategy along with familiarity with Design Systems & Design tokens and how to use them. Iterate on designs based on feedback from stakeholders and usability testing results. Work closely with developers to ensure the feasibility and implementation of designs. Create and maintain comprehensive documentation of design activities, recommendations, and decisions.

• Product Designer (Glow Up) · Moment Studio05-01-2023 – 10-01-2023

  Conduct user experience research, user flows, product design, user experience design, user interface design, wireframing, style guide, and developer handoff for a new B2C social media web application. Create sketches, wireframes, high fidelity comps, and written documentation, and organize them into libraries that are easy and enjoyable for other designers to use. Solve product problems with a focus on the best user experience while balancing company goals and design cohesion to prioritize and build new features. Foster a culture of continuous improvement by actively participating in design feedback loops, promoting quality, consistency, and collaborative efforts. Utilize research findings to generate innovative concepts and shape new products and features, effectively translating insights into actionable design ideas. Thrive in a fast-paced, dynamic agile environment by multitasking across multiple projects, delivering exceptional design solutions with efficiency and effectiveness.

• UX UI Designer (Developmate, Inc.) · Moment Studio11-01-2022 – 04-01-2023

  Conduct UX research, prototyping, user testing, redesign, and developer handoff for a B2B, SaaS real estate web application. Design and prototype consumer-focused products and understand best practices and trends for web design. Seek, understand, and incorporate qualitative and quantitative feedback throughout the design process. Test solutions to implement the right design as evidenced by data. Conduct and synthesize usability tests, research, and user interviews to understand user needs with external platforms such as usertesting.com to validate design solutions. Prototype ideas to assess market viability. Deliver well-crafted user-first digital experiences/designs that are simple, informative, and intuitive. Collaborate with cross-functional partners with an approach that is built on communication, collaboration, empathy, and humility.

• Health Information Management Analyst Technician II · Sentara Health11-01-2012 – 10-01-2023

  Process and fulfill ROI requests from patients, providers, insurers, and government agencies with 100% HIPAA compliance. Review legal documents (authorizations, subpoenas, court orders) for validity prior to releasing PHI. Retrieve and release patient medical records using Epic and imaging systems while maintaining strict confidentiality. Collaborate with clinicians, compliance officers, and legal staff to resolve discrepancies and ensure timely responses. Consistently achieved >98% accuracy on monthly quality audits while processing an average of 75+ requests per week. Supported chart audits and internal process reviews, improving turnaround time by 20%.

Education

• AvocademyUX/UI Foundations
• San Diego City CollegeGraphic Design
• Tidewater Community CollegeMedical Terminology, Anatomy & Physiology, Cardiopulmonary Resuscitation
• Integrity Medical TrainingCertification, Health Insurance Portability and Accountability Act (HIPAA)

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