About
I am a UX Designer creating on brand , research based products that drive revenue and customer engagement. My goal is to empower users, ensuring that digital environments are not only functional but also engaging.
Experience
- UX Designer · VelocityEHS12-01-2021
Execute all visual design stages from concept to final hand-off to engineering. Conceptualize original ideas that bring simplicity and user-friendliness to complex design roadblocks. Design intuitive, delightful, and accessible user-centered software experiences. Create wireframes, user flows, prototypes, and site maps to effectively communicate interaction and design ideas. Present to and work closely with stakeholders from concept through launch as the sole designer on agile team. Use of quantitative and qualitative research and data where necessary to inform design decisions. Promote and establish design guidelines, best practices, and standards. Leverage Pendo and product analytics tools to drive research and design decisions. Lead user interviews, walkthroughs, and usability tests to gather qualitative insights into user experiences and pain points. Create design artifacts (user flows, wireflows, personas, journey maps, prototypes) in Figma.
- UX Designer · SuperWorld11-01-2020 – 04-01-2021
Defined and implemented solutions for product requirements, user experience, and visuals of SuperWorld AR mobile application during initial investment phase. Collaborated with Product Managers and Engineers throughout the product development cycle, addressing product requirements, technology constraints, user flows, and IOS App Store assets. Created assets for Figma iOS Library including typography, logo, iconography, and user flows.
- UX Consultant · Aspire36004-01-2020 – 07-01-2020
Designed a dashboard tool to streamline employee workflow. Ensured stakeholder satisfaction by strategically communicating design decisions and conducting user research. Utilized user interviews, affinity mapping, personas, user journey mapping, process flow analysis, wireframing, and prototyping.
- Customer Experience Specialist · Datto03-01-2017 – 05-01-2020
Frontline customer support for growing mid-stage startup. Engaged with 10-20 customers on a daily basis. Worked across engineering, sales, and product teams in a fast-paced environment.
Education
- General AssemblyUX Design Certificate
- Lehman CollegeBachelor of Arts - BA, Anthropology
Similar talent on Pangea
Hire Kelsey through Pangea
Describe your project to the Pangea agent — see if Kelsey is a fit, with transparent pricing and interviews booked straight onto your calendar. No contact details change hands until you hire.
See if Kelsey is a fit