Kennedy Nzive

About

Versatile, curious, effective communicator, and logic-driven individual with strong analytical and problem-solving skills. Well organized and know how to balance speed with accuracy. Excellent understanding and proficiency of platforms for effective data analyses, including SQL, spreadsheets, Tableau, and R. Able to effectively manage relationships and expectations to define what's urgent and always be accountable for excellent outcomes. Experienced in IT support, network management, and data analytics.

Experience

• IT Support Officer · Watu Credit2021-07-01 – Present

  • Migrated departmental reports from Google sheets to BigQuery and developed customized reports, summarizing and presenting data in visually appealing format. • Updated and developed scripts and queries to extract and automatically update dashboards • Created dashboards using Looker Studio to monitor and track key performance indicators of our customer care department. • Responsible for troubleshooting problems, configuring hardware and software, implementing and adapting new tools and setups • Providing support to existing LAN/WAN network environment and implement new elements to it, such as routers, switches, and wireless infrastructure • Completing new system installs and upgrades, troubleshooting and supporting any other apps or programs which might be implemented to any of company's departments (supporting officers in front and back ends) • Technical support and maintenance of office equipment - such as printers, scanners, and peripherals • Setting up call center accounts and soft-phones, following up with structure, integration and troubleshooting in company's call center system solution..

• Technical Support · Borderless Tracking Limited2017-08-01 – 2021-07-01

  Technical Support Duties • Configure and maintain Local Area Network and Wide Area Network • IT equipment’s configuration, maintenance and software updating • Resolve and restore operational issues and ICT services • IP telephones set up and configurations • Managing and coordination of individuals in facilitation of tracking device checks • Tracking devices installation, Programming and system set up. • Fuel sensor installation, calibration on Truck Main Tanks, Tankers Trailers and system configuration; • Clients system Training & Support

• Signal Technician · China Road and Bridge Corporation (CRBC)- Kenya2016-06-01 – 2017-05-01

  Technician Signal Duties • Indoor wiring; Termination of outdoor cables into the signal room cabinets. • Preparation and Assessment of Equipment installation base • Installation of signal room cabinets, wire and configure them for signal relay. • Installation of cable racks and troughs • Installation of power supply panel

• IT Support Technician · KCA University2015-06-01 – 2015-08-01

Education

• South Eastern Kenya UniversityBsc. Computer Science

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