Kerrie Goss

About

Experienced Senior Business and Analytical Consultant with extensive expertise in process optimization, operational performance, and contractor oversight. Skilled in data analysis, stakeholder communication, and training development. Certified in Lean Six Sigma Green and Yellow Belts, with proficiency in Power BI, Excel, and HR & Admin tools. Adept at driving continuous improvement initiatives across energy and facility management sectors.

Experience

• Senior Business & Technical Consultant, Process and Productivity · Duke Energy – Cincinnati, OHDec 2022 – Jun 2025

  Led comprehensive performance reviews across WMS, field, and contractor processes to identify gaps in compliance, asset capture, and service delivery. Created dashboards in Power BI and Excel to track storm restoration performance and contractor adherence. Designed and facilitated training programs to improve contractor compliance and asset capture, targeting a 30% increase in accuracy. Conducted post-storm audits for compliance and asset tracking. Partnered with regional teams to uncover process inconsistencies and communicate enterprise-wide process improvements. Managed employee updates and communication for the Regional Services People Board.

• Office Coordinator, Resource & Work Management · Duke Energy – Cincinnati & Monroe, OHOct 2017 – Dec 2022

  Managed work order processing, labor tracking, GL coding, and resource coordination to support field operations. Oversaw permit coordination, customer communications, and field issue resolution. Acted as Timekeeper and MyTime Rep for payroll submissions and time entry discrepancies. Supported building operations, vendor management, and onboarding schedules for new coordinators. Contributed to the SPANS 2-Pole Project by identifying process gaps and communicating findings to the project management team. Held multiple leadership roles including Live Well Champion, Power of Giving Champion, and Union Rep.

• Administrative Assistant (Duke Energy Contract) · Randstad Staffing – Monroe, OHNov 2015 – Oct 2017

  Provided administrative support to the Work Management team, ensuring work order accuracy and document retention. Contributed to the consolidation and archiving of projects in accordance with corporate policy.

• Office Manager · Helios Facilities Management – Cincinnati, OHJan 2014 – Nov 2015

  Managed day-to-day office operations, correspondence, and AP/AR functions. Reduced landlord utility expenses by 35% through lease negotiations. Developed 3-5 year rent projections and standardized procedures. Led HR functions including recruiting, onboarding, and vendor coordination.

• Customer Support Representative · AssureX Health – Mason, OHMar 2012 – May 2013

  Supported clinicians by coordinating lab services and insurance pre-authorizations. Streamlined customer service processes to improve responsiveness and satisfaction.

• Bookkeeper & Site Manager · BND Concepts (Family Business) – Cincinnati, OHJul 2008 – Mar 2012

  Managed payroll, ensured compliance during property cleanouts, and coordinated with banks and vendors for final account management.

• Certified Pharmacy Technician, Member Services · Humana – West Chester, OHJan 2009 – Jul 2011

  Handled medication escalations, dosages, and prior authorizations. Supported training initiatives for dosage and supply calculations.

Education

• DeVry UniversityBachelor of Technical Management (BTM), Human Resources
• Southern Ohio CollegeAssociate of Applied Business (AAB), Business Management

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