Khamika Andrews, MSIT, PMP

About

With a robust educational background and extensive experience in financial analysis and project management, I have honed my skills in both technical and strategic domains. I hold a Master's Degree in Information Technology Project Management from the University of Maryland Global Campus and a Bachelor's degree in Advertising from St. John's University. My career journey includes pivotal roles such as Sr. Financial Analyst at the Office of the Chief Financial Officer, where I enhanced productivity through Business Intelligence reports and strategic decision-making. At Grant Associates Inc, I excelled as a Business Analyst, driving a 60% increase in customer engagement and optimizing invoicing workflows. My earlier roles include Financial Analyst and Contract Administrative Assistant at OCFO, where I managed tax reconciliations and system conversions. My diverse skill set is complemented by a foundation in cosmetology from Aveda Institute-Washington, DC, showcasing my adaptability and commitment to excellence across various fields.

Experience

• Sr. Financial Analyst · Office of the Chief Financial Officer (OCFO)01-01-2021

  Utilized analytical skills to develop and maintain Business Intelligence (BI) reports with the use of Jasper to increase office productivity, culminating in a 20% upswing. Led decision-making meetings with the engineering and development unit, harnessing the potential of Zendesk to steer forthcoming product strategy and realize a remarkable 10% expansion in business growth over five years. Oversaw the meticulous reconciliation of securities transactions exceeding $100 million held by the District of Columbia Unclaimed Property, ensuring the utmost precision in processing. Streamlined and optimized communication channels linking custodians, claimants, and personnel, resulting in an accelerated claims processing pace of 45%, meeting customer needs. Assisted with the development of the Unclaimed Property outreach and marketing program, which increased our agency visibility by 15%. Developed executive-level relationships and foundational infrastructure to increase effectiveness across business metrics and core metrics.

• Business Analyst/ Strategic Operation Coordinator · Grant Associates Inc05-01-2019 – 01-01-2021

  Created and executed a seamless strategic and operations plan for managing COVID-induced remote work procedures and the transition back to the office environment, yielding a substantial 60% surge in customer engagement. Created visuals of data analytics to find critical metrics for customer demographics using Salesforce to create key performance indicators (KPI) dashboards, facilitating collaboration across functions and teams, enhancing program performance by 72%. Created flexible pricing models to understand opportunities and potential programmatic growth better while implementing responsible new business development. Conducted comprehensive quality assurance assessments on all case management files, ensuring a successful clearance rate of 80% or higher during audits. Leveraged trustworthy analytics solutions by using Excel and Salesforce to meticulously conduct revenue audits, leading to the recovery of $60,000 in previously unaccounted payments. Revolutionized innovative invoicing workflow within the accounting department through adept automation, leading to a remarkable 94% reduction in processing time and accuracy, thereby achieving full-scale efficiency in the preparation and submission of invoices.

• Financial Analyst · Office of the Chief Financial Officer (OCFO)02-01-2017 – 05-01-2019

  Successfully reconciled 96 instances of tax overpayment checks, leading to the District Government's recovery of $17,660 in previously unallocated funds. Orchestrated a comprehensive cleanup initiative targeting all pending claims during a complex systems conversion, resulting in the efficient processing of more than 397 backlog claims within two weeks. Took charge of project sprints about deploying a cloud-based unclaimed property system. This involved the facilitation of biweekly meetings, resulting in the seamless completion of 100% of project tasks before software implementation. Collaborated closely with product and program management by conducting meticulous quality assurance testing, ensuring that user interfaces and usability aligned meticulously with the standards stipulated in the project charter and fulfilled all stipulated requirements. Conducted user research using market insights to identify and solve any user experience issues during the development stage of our cloud base Unclaimed Property system, ensuring 100% acceptance of the product roadmap.

• Contract Administrative Assistant · Office of the Chief Financial Officer (OCFO)03-01-2016 – 02-01-2017

  Assisted with administrative tasks and supported financial operations, contributing to the efficiency and effectiveness of the office.

• New Business Technician/ Customer Service Representative · Navy Mutual Aid Association04-01-2012 – 05-01-2013

  Assisted with the conversion of over 20 thousand-member files during a new system conversion. Successfully handled over 50+ calls daily, effectively resolving customer issues and complaints and meeting 100% Service Level Agreements (SLA's) set out by the company. Managed the Project Management process improvement initiatives, implementing processes that reduced process times by 30%.

Education

• University of Maryland Global CampusMaster’s Degree, Information Technology Project Management
• Aveda Institute-Washington, DCCosmetology/Cosmetologist, General
• St. John's UniversityBachelor's degree, Advertising

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