Kimberly Wright

About

I have a lot of experience in customer service, I worked my way up from housekeeper to assistant manager while working every position in between on the way. My most recent job I was a service writer and mechanic apprentice at an auto shop, where I got to hone my customer service abilities, and work on cars, which is a big passion of my'n. Some of my hobbies are drawing, digital art, painting, reading, working on cars, and helping others.

Experience

• Automotive Service Writer · AA Auto Service Center2024-10-01 – 2025-06-01

  Coordinated vehicle pick-up or delivery arrangements for customers, boosted profit margins through up-selling, monitored technician performance, assigned jobs, managed warranty claims, increased customer satisfaction, reduced wait times, managed inventory, logged work orders, developed preventive maintenance plans, and maintained accurate customer accounts.

• Assistant Manager · Extended Stay America2023-11-01 – 2024-10-01

  Assisted with hotel operations, oversaw staff, managed reservations, resolved guest issues, and progressed through various roles including housekeeper, front desk, porter, night audit, lead housekeeper, and assistant manager.

• Lead Housekeeper · Extended Stay America2023-06-01 – 2024-10-01
• Night Auditor · Extended Stay America2023-03-01 – 2024-10-01
• Porter · Extended Stay America2023-08-01 – 2023-11-01
• Housekeeper · Extended Stay America2022-02-01 – 2023-03-01

Education

• Insight School of WashingtonHigh school diploma

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