Lauren Marks

About

A Bachelor of Science student in Information Sciences from the University of Illinois Urbana-Champaign, with hands-on experience in data management, UX design, and human-AI systems research. Previous research at UIUC focused on developing human-AI systems for tracking diet and fitness habits for older adults. Dedicated to utilizing technology to create inclusive solutions, delivering results through teamwork, and empowering diverse user groups. Experienced in financial analysis, user experience research, and information systems.

Experience

• Business Development Intern · Madison Street Capital2026-01-01 –

  Conduct financial, market, and competitive analysis to identify privately held middle-market companies ($10–50M revenue) aligned with M&A and capital-raising initiatives. Build comparable company datasets using transaction tear sheets, industry research, and business-model analysis. Compile revenue estimates, ownership profiles, and executive contact data into structured Excel-based summaries. Partner with senior team members to refine sourcing strategy, prioritize outreach targets, and present findings to support deal development.

• Telephone Operator · Answer National2020-03-01 –

  Collected and managed high volumes of client data, ensuring data privacy and compliance. Identified user pain points through call pattern analysis and customer feedback. Scheduled appointments and coordinated emergency responses. Provided empathetic support and partnered across teams to enhance workflows & client experience. Developed strong problem-solving and client communication skills while supporting diverse user needs in high-pressure environments.

• Customer Service Representative · Answer National2020-02-01 –

  Collected and managed high volumes of client data while ensuring strict adherence to data privacy standards. Identified user pain points through call pattern analysis to improve services and user experience. Developed strong problem-solving and client communication skills while supporting diverse user needs in high-pressure environments.

• UX Researcher · Fitlab at UIUC2025-08-01 – 2025-12-01

  Supported AI-powered product development by translating user research into feature insights and execution recommendations for an AI-powered wearable application. Conducted user interviews, usability testing, and co-design sessions, presenting Figma wireframes and interactive prototypes to validate usability and design decisions. Collaborated with interdisciplinary faculty on research design and analysis; contributed as a co-author on a published study.

• AdaptLab UIUC Student Researcher · University of Illinois Urbana-Champaign2025-01-01 – 2025-10-01

  Researched human-AI systems for older adults, focusing on accessibility, trust, and user empowerment. Collected and managed sensitive health data through participant interviews, behavioral observation, and usability testing. Coordinated participant recruitment, data management, & budget forecasts to support study objectives. Recruited participants & conducted literature reviews to create inclusive experience during research. Designed social media infographics and managed lab's Instagram.

• Information Systems Intern · Metropolitan Family Services2025-07-01 – 2025-08-01

  Designed and delivered end-user training for Microsoft SharePoint, Planner, and CoPilot, enhancing team adoption of Microsoft 365's emerging technology. Supported project management and process optimization, coordinating training sessions, tracking software adoption throughout departments, and attending cross-departmental status meetings. Strengthened professional communication skills by developing user-friendly guides/presentations to translate Microsoft software and AI tools for beginners in diverse teams. Created thorough training documents on Microsoft 365 platforms for corporate teams to refer to.

• Information System Intern · Metropolitan Family Services2025-06-01 – 2025-08-01

  Conducted in-depth research on Microsoft SharePoint to support the organization’s migration, and led 1:1 onboarding sessions with team members to ensure a smooth transition. Designed and delivered end-user training for Microsoft SharePoint, Planner, and CoPilot, enhancing team adoption of Microsoft 365's emerging technology. Supported project management by coordinating training sessions, analyzing Microsoft 365 adoption trends and user behavior, and attending cross-departmental status meetings. Strengthened professional communication skills by developing user-friendly guides/presentations to translate Microsoft software and AI tools for beginners in diverse teams.

• UX Researcher · Fit Lab at UIUC2024

Education

• University of Illinois Urbana-ChampaignBachelor's degree, Information Sciences
• College of DuPageAssociate of Science - AS, Computer and Information Sciences, General
• University of Illinois Urbana-ChampaignBachelor of Science, Information Science/Studies

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