Letiqua Johnson, M.S.

About

With over 20 years of administrative experience, I bring a strong work ethic, keen attention to detail, and refined problem-solving skills. I earned a Bachelor of Arts in Psychology with a concentration in Forensics and Mental Health, reflecting my passion for understanding human behavior. I now earned a Master of Science in Forensic Psychology to align with my aspirations in the field of criminal justice and behavioral analysis. Throughout my academic journey, I have earned multiple honors, including Honor Roll (7x), President's List (3x), and a nomination to The National Society of Leadership and Success. I am excited to apply my expertise, psychological knowledge, and education in a role that allows me to contribute meaningfully to the understanding of behavior and the broader criminal justice system. I am open to opportunities that align with my degree and passion for making a positive impact.

Experience

• Physician Referral Coordinator · Teladoc Health2021-04-01 – 2023-05-01

  As part of the Clinical Operations team, requested information from physicians, specialty and psychiatrist on behalf of members seeking medical and mental health. Researched and sought out the best candidate by paying attention to detail and sense of urgency based upon the members' needs. Researched and verified physician specialties. Provided each member via email the best options available for them confirming clinical diagnosis, geographic location and member preference. Performed all pertinent quality checks and investigations. Able to research and manage case requests independently and collaboratively. Effectively managed special projects and other duties as assigned.

• Client Support Specialist (Help Desk) · Hobsons2018-11-01 – 2019-11-01

  Served as the primary coordinator between Hobsons and client; responsible for case management and resolution, assigning case priority and redirecting to appropriate teams, internal/management reporting on case closure and satisfaction results, and system record maintenance. Identified common issues and assisted in creating dynamic standard operating procedures that were utilized by clients and internal teams. Updated SOPs and shared through Confluence (Atlassian Suite). Maintained and managed cases in JIRA, built dashboards and queries for priority case management which included management/team alerts for at-risk accounts and critical product issues.

• Client Care Coordinator · South Carolina Veterinary Specialists & Emergency Care, LLC2016-09-01 – 2018-02-01

  Managed and coordinated client care, including scheduling and intake processing, management and communication of client appointments, referrals, and invoice, and maintenance/update of client records, prescriptions, appointed physicians, and overall status. Served as client liaison, communicating with accounts payable for unpaid bills, coordinating with medical providers to fulfill administrative/admission requirements and diagnostic services, and fulfilled auditory role to uphold compliance standards including PII protection as defined in HIPAA Privacy Act. Updated and maintained client information through the use of Practice Management Software VIA.

Education

• Southern New Hampshire UniversityBachelor of Arts - BA, Psychology
• Southern New Hampshire UniversityMaster of Science - MS, Forensic Psychology

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