Liz Argall
Content strategist and change management consultant. I work with leaders to go from “I don’t even know what kind of help we need” to “We’ve got a strong crew, a clear map and are ready for the next big challenge.”
15 yrs experience · Seattle, WA · <10 hrs/week
About
Portfolio site: https://lizargall.github.io/docs/intro Creating empowering documentation and processes; where you need it, when you need it. **Documentation is everywhere** I train, inspire and empower SMEs to create stronger documentation. Whether the content is for websites, manuals or in the code. The need for clear documentation, comments and docstrings will become stronger when LLMs interrogate code to provide valuable insights, but only if the code is adequately documented. **Greenfield or legacy documentation** I use data based decision making, stakeholder engagement and content marketing strategies to create documentation, training and websites. Breaking ground for new products or transforming old content into revitalized experiences. **Your organization is unique** I thrive learning about new processes, software, and what matters to your experts and audiences. To write effectively for an organization, it's essential to listen deeply and get hands on experience with their products.
Skills
Experience
- Co-Founder · Ngombor Community Development Alliance01-01-2025
Strategic Growth: Leading the transition of a grassroots idea into a registered NGO in Uganda, managing fundraising and multi-year project planning. Governance: Partnered with local leadership on budget development and resource allocation while maintaining community-led autonomy. Communication: Created the majority of Ngombor’s external communications, securing international funding and support.
- Content Strategist, Technical Writer & Change Management Consultant · Argall Creative01-01-2008
Providing documentation and communication infrastructure for Fortune 50 tech companies and global NGOs. Regulatory Compliance: Designed tailored content strategies and documentation roadmaps required to meet EU Energy Efficiency Directive requirements for global data center operations. AI Strategy: Developed training materials and position papers to help technical writers integrate AI effectively and position their skills accurately in a machine-driven era. Operational Maturity: Translated decades of founder knowledge into mature organizational frameworks, creating the institutional memory required for successful leadership transitions. Culture Transformation: Shifted team cultures around documentation by empowering engineers to own their content, reducing bottlenecking and increasing velocity. Governance & Migration: Managed complex migrations including sensitive HR policies and procedures while establishing content quality products for major organizational.
- Senior Technical Writer, Documentation Program Manager · Meta03-01-2022 – 07-01-2024
Infrastructure Design: Architected the documentation for the first open science data and tooling release for a product designed to advance AI, machine perception, and AR research. Standards Setting: Delivered technical infrastructure so comprehensive it accelerated global developer adoption and set a new standard for documentation in the field. Leading Edge Documentation: Translated complex academic research into executable developer tools and authored privacy-focused training to de-risk public perception of smart-glasses technology.
- Technical Writer/Content Manager · 343 Industries10-01-2021 – 02-01-2022
Launch Communication: Produced official release notes and complex guides for the launch of Halo Infinite. Community Growth: Managed high-utility support communication via Twitter, growing the new support account by 54,000+ in two months. Internal Alignment: Managed SharePoint platforms and developed guides to align cross-functional team collaboration.
- Content Manager · En Masse Entertainment01-01-2019 – 01-01-2020
I had ownership of all User Support content for En Masse Entertainment Games (TERA, Closers, Dark Crystal Resistance: Tactics and Stranger Things 3). Support Transformation: Established a wiki, training materials and policies and procedures that empowered Tier 1 agents to resolve Tier 2-level technical issues. Content Migration: Successfully migrated the support site to Zendesk, clearing 10 years of outdated content and reducing support load through 30% ticket deflection. Product Launches: Crafted user support content for the successful launch of Dark Crystal Resistance: Tactics and Stranger Things 3.
Education
- The Australian National UniversityBachelor’s Degree, English and Anthropology
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