Liz duToit

About

I help organizations implement change smoothly by combining structured frameworks with human-centered approaches. My expertise includes process optimization, AI adoption, and employee engagement during transitions.

Experience

• Program Manager, Process Design & Improvement | Change Management · HonorHealth2019-05-01 – 2024-10-01

  Network CMU Telemetry Standardization Reduced unnecessary telemetry monitoring and lowered alarm fatigue by standardizing nurse education, centralizing operations, and improving clinical decision-making based on evidence. Qventus AI Implementation for Hospital Throughput Contributed to improving patient discharge efficiency by collaborating with the Qventus team and hospital staff to implement AI-driven workflow optimizations, resulting in faster bed turnover and improved discharge coordination. Frontline Process Improvement Program Management Increased frontline engagement and leadership support by optimizing the idea submission process, resulting in improved patient care, enhanced employee satisfaction, and greater visibility for impactful projects presented to senior leaders. IT ServiceNow Documentation & Ticketing Process Improvement Conducted interviews with key IT users to identify documentation gaps, compiled data on workflow inconsistencies, and used The Influencer model to make process recommendations that improved cross-team collaboration and laid the foundation for future ServiceNow documentation standardization.

• Performance Improvement Specialist | Change Management · PeaceHealth2013-07-01 – 2019-03-01

  Spearheaded onboarding standardization efforts at PeaceHealth, reducing cycle time by 10% and ensuring consistency across the network. Delivered Lean Green Belt training and mentored leaders on A3 projects that increased patient throughput and clinic revenue. Designed change management strategies recognized by senior leadership for driving adoption and reducing resistance.

Education

• Thunderbird School of Global ManagementMaster of Business Administration (M.B.A.), International Management
• Lewis & Clark CollegeB.A., Mathematics

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