Mala Thakkar

About

Project Manager and Certified Scrum Master (CSM) with over a decade of global experience in IT project management, Agile coaching, and data-centric solution delivery across India, the UK, Germany, and Australia. I specialize in leading cross-functional teams through end-to-end project lifecycle, whether it's managing large-scale data migration, deploying ERP systems, or delivering AI-powered solutions using cutting-edge technologies like Azure OpenAI and Redis Vector DB. Throughout my career, I’ve successfully aligned business goals with technical execution, working closely with stakeholders and leadership teams to ensure timely, value-driven results. I’m well-versed in Agile and Waterfall methodologies, ETL implementation for datawarehouse and proficient in JIRA, Confluence, Figma, SQL Server, SharePoint, and Microsoft Office tools. I thrive in collaborative environments where continuous improvement, innovation, and adaptability are valued. My passion lies in helping teams become more self-organized, productive, and focused on delivering customer-centric outcomes. Core Strengths: • Agile Project Delivery • Scrum Facilitation & Coaching • Data Migration & ERP Implementation • Business Requirement Gathering and Analysis • Cross-Functional Team Leadership • Stakeholder Communication • Tools: JIRA, Confluence, SAP S/4, SAP BODS, Azure OpenAI • Data Warehousing and BI tools: Microsoft Power BI, SQL, Microsoft SSRS, Microsoft SSIS Feel free to connect if you're looking to collaborate on impactful projects or explore opportunities in Agile delivery and tech transformation. email: malathakkar4@gmail.com

Experience

• Senior Project Associate · ALDI DX2022-09-01 – 2025-04-01

  Led complex SAP ERP project as point of contact and PMO for multiple countries, ensuring seamless system integration, adherence to project timelines, data validation and deliverable approval. Documented business requirements by acting as the point of contact between the vendor team and business team. Managed end-to-end project lifecycles, from initiation and planning through execution, cutover go-live, and post-go-live support, with a strong focus on minimizing downtime and ensuring business continuity. Collaborated with cross-functional teams, IT vendors, and offshore/onshore resources to resolve technical issues, streamline deployment activities, and ensure successful delivery across geographically distributed teams. Provided support to developer team to resolve mapping issues in SAP BODS and changes in business rules for data during migration to SAP S/4. Performed root cause analysis for new issues and document them along with the fix. Created and maintained JIRA dashboards and detailed Cutover plans using Microsoft Project Planner, enabling transparent tracking of milestones and dependencies across all phases of the project. Designed and implemented IT support strategies to ensure 24/7 availability of technical resources during go-live windows in different time zones, improving incident response times. Played a key role in the organization’s Agile transformation, integrating Scrum practices into traditional project frameworks to enhance delivery speed and team collaboration. Developed and enforced IT best practice guidelines for documentation, quality assurance, and review processes, leading to improved deliverable quality and faster stakeholder approvals. Partnered with IT leaders to identify required technical skill sets and align resources to project needs, improving efficiency in service delivery and team utilization. Identified project risks and developed mitigation plans to maintain delivery quality and timeliness.

• Working Student · SkinBaron GmbH2021-07-01 – 2021-09-01

  Extracted and structured data via API (JSON) to support analytics and business reporting. Prepared clean, well-structured datasets for downstream analysis and operational decision-making using ML algorithms in Python.

• Student Research Assistant · University of Mannheim2020-06-01 – 2020-10-01

  Developed mobile application with AI based OCR functionality using Flutter Managed alignment with stakeholders on project timelines and technical requirements. Documented comprehensive project requirements, tracked development issues, and recorded implemented solutions to support knowledge transfer and continuous improvement.

• Senior Associate · SS&C Technologies2016-12-01 – 2019-09-01

  Collaborated with clients to gather and refine business requirements for financial reporting. Managed delivery of customized reports using SSRS and Excel, aligning outputs with client expectations. Developed SQL procedures and automation scripts to enhance reporting performance. Tested reports for accuracy and compliance with business rules before deployment.

• Senior Software Engineer · Mastek Ltd2013-09-01 – 2016-12-01

  Delivered Power BI dashboards and managed release cycles for UK-based client Morrisons. Created ETL packages using Oracle ODI and Oracle PL/SQL Developed .NET application with JavaScript-based validations. Implemented ETL pipelines using Microsoft SSIS and handled database queries with SQL Server. Discussed and resolved technical issues and roadblocks with the client team to support smooth execution during go-live. Coordinated release management activities on-site at Morrisons (UK), ensuring smooth deployments.

Education

• University of MannheimMaster of Science - MS, Business Informatics
• K.J. Somaiya College of EngineeringBachelor of Engineering - BE, Information Technology

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