Marissa Hubler, PMP

About

As a proud student completing an MBA in Healthcare Administration from the University of Southern Indiana, I currently enhance SSM Health's operational efficiency as their Medical Staff Affairs Manager. My competencies lie in process optimization, policy development, and leveraging advanced data analytics to drive quality improvement initiatives. At SSM Health, our team has successfully revised policies and processes to ensure adherence with Joint Commission regulations, thanks to a combination of meticulous attention to detail and data-driven decision-making. We've embraced software like Qualtrics, Power BI, and Vizient to analyze data for over 400 medical staff members, which has substantially increased compliance and streamlined administrative functions. I am motivated by the opportunity to contribute to an organization where my analytical skills and commitment to excellence can foster a culture of continuous improvement and innovation.

Experience

• Medical Staff Affairs Manager · SSM Health02-01-2024

  • Developed/revised more than 50 policies and procedures in order to adhere to Joint Commission regulations, Bylaws, and decision-making processes through 20 audits, all of which received a perfect score. • Oversaw hiring and recruitment, scheduling for 15 departments, payroll and training for coordinators, and monthly accounting for the medical staff account. Organized and facilitated 10 department head meetings monthly. • Monitored implementation and progress of credentialing for 200+ providers every year and data integrity projects to maintain accurate and complete credentialing profiles on the members of the Medical Staff ensuring required reviews, evaluations, and approvals. • Leveraged the software platforms Qualtrics, Vizient, Echo, Power BI, and SAP to lead quality improvement initiatives and analyze data pertaining to over 400 medical staff members, including IPPE and OPPE reviews, patient encounters, and patient satisfaction. • Developed an Excel-based IPPE/OPPE tracking system, which resulted in a 75% increase in compliance with quality reviews, ensuring that providers are operating within regulatory requirements. • Performed detailed analyses of provider credentialing processes, identified inefficiencies, and implemented Lean/Six Sigma methodologies which resulted in a 20% decrease in processing time.

• Intern - Business Operations · SSM Health05-01-2024 – 08-01-2024

  • Assisted the transition of the hospitalist services at SSM St. Mary’s Medical Center from a third party to SLUCare faculty, which is anticipated to save the hospital $350k in 1 year and $1.2M in 5 years. • Created a variety of SBARs and Proforma’s with my preceptor regarding the Hospital Medicine Expansion, GIM Residency Program, Provider Compensation, and new equipment. • Played a pivotal role in streamlining the scheduling software system for the General Internal Medicine Residency Program, which generated an extra $53,280 for the clinic.

• Administrative Assistant Intermediate - Hospital Medicine · SSM Health05-01-2023 – 02-01-2024

  • Successfully implemented a shared drive platform, streamlining academic reimbursement tracking for over 50 providers which improved collaboration between the finance team and healthcare providers, leading to a more efficient fund allocation. • Executed intricate administrative support tasks and project management, including maintenance of SharePoint sites and development of presentations. • Excelled in spreadsheet management employing advanced Excel functions, enabling the generation of comprehensive reports and organized lists. • Orchestrated seamless coordination for a sizable team of 50+ by skillfully scheduling meetings and upholding a master calendar. • Played a pivotal role in streamlining the hiring process, coupled with ensuring the accuracy of physician and APP credentials, liability insurance verification procedures, and CAQH profile.

• Receptionist · Cantrell Center for Physical Therapy, Sports Medicine, and Wellness03-01-2022 – 09-01-2022

  • Managed appointments and maintained accurate records using advanced scheduling software. • Exemplified superior customer service by anticipating and surpassing guest expectations, ensuring a memorable experience. • Navigated a multi-line phone system, directing a 50+ calls per day to the relevant parties with precision. • Played a key role in administrative tasks, including contract preparation, benefits explanation, and meticulous management of office supplies. • Excelled in spreadsheet management employing Excel functions, enabling the generation of comprehensive financial and member utilization reports.

• Pharmacy Technician · CVS Pharmacy2021 – 03-01-2022

  • New hire liaison with prompt responses and comprehensive training for seamless integration. • Ensured operational efficiency through meticulous preparation and attention to detail. • Built strong customer relationships, increasing overall sales, and fostering loyalty. • Adhered rigorously to protocols, ensuring precise medication handling and effective issue resolution.

• Tutor · University of Health Sciences and Pharmacy01-01-2020 – 05-01-2021

  • Delivered tailored study plans, templates, and resources which improved student exam performance by 15% on average. • Successfully tutored 10 students simultaneously, managing diverse learning styles and providing effective support for each individual. • Assisted students in developing study skills and recommended educational materials, resulting in a 30% increase in student engagement.

Education

• University of Southern IndianaMaster of Business Administration - MBA, Healthcare Administration
• Southern Illinois University, CarbondaleBachelor of Science - BS, Healthcare Management
• Salem Community High SchoolHigh School Diploma

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