Adjoa Darkwa

About

Active DOD Security Clearance Highly motivated and skilled individual, with the ability to graciously handle and resolve challenging issues. Driven to consistently deliver exceptional service to the community around her and promotes a functional work environment. With over 5+ years of experience in management and administration, the main skills that I possess are cost management, task management, risk management, leadership, negotiation, and exceptional written and oral communication. Expert knowledge of Microsoft Office/Google suite, Excel, Google Sheets, PowerPoint/Slides. Utilized Scrum and Agile methodologies in project management and CRM. My usual approach to accomplishing projects in my current position title is time, scope, quality

Experience

• Financial Counselor/Clinical Administrator · Walter Reed National Military Medical Center07-01-2023

  Conducted thorough patient consultations to address benefits, coverage, and financial alternatives Execute critical components of benefit verification and prior authorization processes Deliver consistent financial education and support to patients, spanning the entirety of their care journey Serve as an educator, advocate, and liaison Engages in effective communication with insurance providers and pharmacies, guaranteeing the prompt dispensation of medications to patients. Improved client financial stability by assessing their financial situations and developing tailored plans. Evaluated client progress regularly, adjusting counseling strategies as needed to ensure continued success in achieving financial goals. Managed caseload effectively, ensuring timely follow-up appointments and communication with clients. Developed strong relationships with community partners to expand available resources for clients in need of additional support. Assisted clients in reducing debt through customized repayment strategies and budget adjustments. Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions. Enhanced financial literacy for individuals and families by conducting educational workshops on budgeting, credit management, and savings.

• Business Development Manager/Administrator · A.Progeny Global03-01-2020 – 06-01-2023

  Spearheaded the development and execution of strategic business plans that resulted in a 95% increase in brokerage revenue within 3 months. Cultivated and maintained strong relationships with property developers, investors, and clients, enhancing client retention rates by 90% Led market analysis efforts to identify and pursue untapped market segments, contributing to a 93% expansion of the property portfolio. Oversaw daily administrative operations, including staff management, budgeting, and compliance, ensuring smooth and efficient brokerage operations Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers. Developed and implemented strategic plans for business growth, resulting in increased market share and profitability. Increased property sales by developing and implementing comprehensive marketing strategies for clients. Improved employee satisfaction by streamlining HR processes and implementing efficient systems. Improved employee satisfaction by addressing concerns and resolving issues in a timely manner. Advised clients on pricing strategies, resulting in quicker property sales at optimal prices.

• Clinical Research Assistant · Loyola University Chicago01-01-2019 – 05-01-2022

  Conducted routine monitoring and close-out of clinical sites, ensuring adherence to protocol requirements and regulatory guidelines geared towards Biotechnical clinical trials Maintained study files, ensuring accuracy and completeness of data collected on Case Report Forms (CRFs) and other data collection tools during phase 1 of clinical trial study Managed travel expenses in an economical fashion according to company travel policy Prepared accurate and timely trip reports, documenting findings and recommendations for corrective action. Supported investigators with the design and implementation of study protocols, ensuring adherence to regulations and ethical guidelines. Assisted in the preparation of manuscripts for publication by conducting thorough data analysis and proofreading content for clarity. Developed strong relationships with patients through compassionate care coordination during their participation in clinical studies.

• Administrative Office Assistant · Loyola University Chicago10-01-2017 – 03-01-2020

  Provided comprehensive administrative support to executives and staff, managing calendars, scheduling meetings, and coordinating travel arrangements, resulting in a 30% increase in productivity Prepared and edited various documents, including reports, presentations, and correspondence, with a accuracy rate Managed incoming and outgoing mail, including sorting, distributing, and processing outgoing correspondence, ensuring timely and efficient delivery Assisted with the preparation and coordination of company events, conferences, and meetings, resulting in a 25% improvement in event execution and attendee satisfaction.

• Director of Telehealth Operations · Amah Health04-01-2024 – 06-01-2024

  Selected and implemented a telehealth platform that seamlessly facilitated both effective patient interaction and comprehensive health team training. Led the development and submission of a robust study proposal, ensuring alignment with Institutional Review Board (IRB) standards and ethical research practices. Engaged with minority patient populations to recruit five participants for a health coaching program focused on self-care for diabetes, hypertension, and/or high cholesterol. Recruited and managed health professionals, overseeing their 3-hour training on Amah Health's learning systems and ensuring their proficiency in delivering patient-centered care. Scheduled and managed remote patient coaching sessions, ensuring a smooth and efficient process for both patients and health team members. Recorded and analyzed pre- and post-intervention data for both patients and health teams, focusing on key metrics such as medication adherence (MARS-5), patient satisfaction, visit durations, health team self-efficacy, and quality assessments by our AI SkillCoach.

Education

• Western Governors UniversityBachelor, Business Administration Management
• Loyola University ChicagoBachelor, Molecular Biology

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