Mary Ann Markowicz

About

Seasoned Complex Enterprise Initiatives Delivery Leader with over 20 years of experience driving enterprise transformation, portfolio management, and PMO governance across insurance, financial services, wealth management, healthcare, technology, and pharmaceuticals environments. Expert in leading large-scale transformation programs, M&A integrations, and PMO governance, with a track record of delivering measurable improvements in stakeholder value and operational efficiency; recently exceeded a $56M OpEx Transformation reduction target by delivering $64M. Focused on aligning stakeholders, optimizing delivery frameworks, minimizing risks, and scaling transformation capabilities to accelerate value realization and to sustain program performance. To further help clients who need rapid deployment of contact center and back-office AI-centric applications, Mary Ann is also an Ascent Business Partners colleague, where she introduces decision makers to vetted and proven AI vendor leaders, narrowing down the time it takes to find the right AI solution while also gaining ROI on live client data usually within a few months.

Experience

• Owner/Principal · MLO Enterprises LLC2006-01-01 –

  Leading strategic transformation, actualizing strategic goals inclusive of PMO and TMO Set-up, Governance, and Leadership. Program, Portfolio, Engagement Delivery (Business and IT). Metrics, Data, and Financial Performance Improvement. Change Management and Communications. Industry Focus includes Financial Services, Broker Dealer, Insurance Broking, L&R/P&C Insurance, Professional Services, Healthcare Insurance, Pharmacy Benefits Insurance, Pharmaceutical, Medical Devices, Software, Internet, Telecommunications, Media, and Start-Ups. Partnered with Ascent Business Partners; leveraging curated and proven AI point solutions driving desired Use Case ROI in areas of Customer Service, Back-Office, Training and Development, and Customer Experience in captive or outsourced on-shore and off-shore service operations.

• Practice Leader · Crowe Horwath LLP2002-01-01 – 2006-01-01

  Knowledge and Thought Leaders publishing services as a component of the Firm's integrated marketing strategy. Firmwide Customer Experience risk management SME; worked with engagement teams and their clients.

• Enterprise Risk Management · Arthur Andersen, LLP2000-01-01 – 2002-01-01

  Global Customer Experience risk management/internal audit SME; worked with engagement teams and their clients. Led global community of interest networks; Americas, CEMEA, and APAC.

Education

• Northwestern UniversityOrganizational Behavior/Business

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